Frequently Asked Questions

Please read the information below for answers to some of the common questions. If your question is not answered please contact us and we will be happy to answer your question.

Ordering FAQ

Are my credit card details secure?

All credit card transaction information is sent from your browser to a server via the most secure encrypted connection available. If you're uneasy about using your credit card online, you may use a check or money order instead, see below.


Can I pay using a check or money order?

Yes, you can purchase with a check or money order in U.S. currency drawn on a U.S. bank. To order please click here, fill in the order form selecting your preferred payment method and follow the instructions.


Can I pay using a Purchase Order?

Yes. To learn how to place the order please click here. Please note that purchase orders do take longer to process and the license may not be issued until after payment has been received. A credit card payment is recommended if you require faster activation.


I have lost my license code. What should I do?

Please contact us and quote your order details (name, e-mail, order ID) to help us to find your order. We will resend you the license key.


What is the refund policy?

We provide fully functional trial versions of all our software so our customers can evaluate and test the software before making a purchase. Due to the expenses involved in processing payment we therefore do not provide refunds unless there is a technical problem with our software that cannot be resolved. If you have a support issue please contact us for further assistance.

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