We are using Print Inspector version 7.0.8. The alert manager is configured to send alters to an email address when page count exceeds 1.
When we print, the alert emails always show the number of pages as "1". But in the Print Inspector history we see the correct number of pages, which can be more than 1, depending on the printed document.
Can you please explain why this happens and how we can solve it?
This situation is due to how Print Inspector alerts are implemented internally. The monitoring service is constantly receiving updates from printers about what's being printed, and as soon as the condition is met, an email is created and sent, while printing of that job continues.
For example, if the alerts are set to send an email when 20 pages are printed, and someone is printing a 40-page document, Print Inspector receives something like this:
* 1 page printed
* 5 pages printed
* 20 pages printed <- the alert condition is met and an email is sent
* 30 pages printed
* 40 pages printed <- printing has finished and this number of pages is logged in the History
When the alert condition is met, the printing continues if there are more pages to print. At that point in time Print Inspector doesn't know when the last page is going to be printed. The printing job may be stopped by someone, or the printer may run out of paper, etc, so Print Inspector can't just assume that the total number of pages in the document will in fact be the number of pages eventually printed. This is why the notification is sent as soon as the condition is met and it shows how many pages were actually printed at the time the email was sent. Which is why you always see the number of pages in your alerts equal to your set condition of "1", while the entire printed jobs may contain more pages.