Logging suddenly stops on all printers

Started by thomster

Logging suddenly stops on all printers   15 September 2022, 20:11

Hi,

Two or three times now we have noticed that Print Inspector has stopped logging activity on all our printers. The service/process is still running but no activity is being logged. If I restart the service on the print server, it will start logging again but will stop again after a random period of time.
Do you have any ideas on what could be causing this?

Many thanks, Andy.
SoftPerfect Support forum - Andrew avatar image

Re: Logging suddenly stops on all printers   19 September 2022, 10:35

Are there any error messages under File - Event Log Viewer in the main menu?

Re: Logging suddenly stops on all printers   20 September 2022, 18:19

Quote

Andrew

Are there any error messages under File - Event Log Viewer in the main menu?


Hi Andrew, plenty - please see the attached file. It stopped logging again over the weekend.

Best Regards,

Andy.
Attachments:
open | download – printinspector.zip (1.7 KB)
SoftPerfect Support forum - Andrew avatar image

Re: Logging suddenly stops on all printers   23 September 2022, 15:38

Generally these errors suggest that for some reason the print server loses connection to printers.

As a workaround, I would recommend creating a scheduled task that will restart the Print Inspector service, say daily at 7am. Here is a guide on how to do that. This should improve the situation with monitoring.

Re: Logging suddenly stops on all printers   26 September 2022, 17:44

Thanks Andrew, I've set this up, so hopefully it shouldn't be a problem again.

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