Why doesn't the MAC address always show up?

Started by mauricev

mauricev

Why doesn't the MAC address always show up?   22 October 2015, 00:17

When doing an IP scan and Network Scanner reports results on devices responding to pings, once in a while, it leaves out the MAC. Is this a bug?

Re: Why doesn't the MAC address always show up?   22 October 2015, 16:52

If you are on a routed network, your router has to allow the MAC address. If not, you may not see any or only the routers MAC for all devices.
SoftPerfect Support forum - Andrew avatar image

Re: Why doesn't the MAC address always show up?   22 October 2015, 22:52

Just want to add: if you are scanning the current subnet, all MAC addresses should show up. If you are scanning a different subnet, there's no guaranteed way to get a MAC address unless your router runs proxy ARP.

Sometimes you can get the answer faster if you try the forum search and/or have a look at the software user manual to see if your question has already been answered.

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