Error Code 5 during installation

Started by Björn M

Björn M

Error Code 5 during installation 05 December 2025, 09:40

Unfortunately, I cannot install the software. I keep getting this message:

Quote
German language version:
Datei kann nicht ausgeführt werden:
C:\Program Files\SoftPerfect Network Scanner\netscan.exe
CreateProcess schlug fehl; Code 5.
Zugriff verweigert.

Quote
English translation:
File cannot be executed:
C:\Program Files\SoftPerfect Network Scanner\netscan.exe
CreateProcess failed; code 5.
Access denied.

What can I do to resolve this?

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Ann

Re: Error Code 5 during installation 05 December 2025, 09:45

Admin
Registered: 12 years ago
Posts: 1 091

Error 5 is usually caused by antivirus or other security software blocking the application.

Please check your antivirus or security logs, and add both the downloaded Network Scanner installer and then the installed Network Scanner application to the allowlist/whitelist/exclusions.

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Error Code 5 during installation

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