Getting "Found an older version installed on your computer"

Started by Peter Kocic

Hi

I've run into a problem. I can't install RAM Disk because it's saying: "Found an older version of the RAM Disk installed on your computer"

I have followed the instructions in the Knowledge Base: RAM Disk refuses to install - how to uninstall completely, but haven't been able to solve the problem.

To track back, I had RAM Disk installed on Windows Server 2016. I've now upgraded to Windows Server 2019 Essentials and therefore a new installation has been made (not a disk wipe). Somehow, it seems something was left there from the old 2016 installation of RAM Disk.

Any ideas how to resolve this?
SoftPerfect Support forum - Andrew avatar image

Re: Getting "Found an older version installed on your computer"   26 July 2020, 18:49

Two things can trigger that message:

1) Either at least one of these keys is still present
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SPVDPort
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SPVVEngine
2) Or there is ramdiskws.exe file still left in the RAM Disk installation folder.

Please double-check whether these have been removed.

Sometimes you can find a solution faster if you try the forum search, have a look at the knowledge base, or check the software user manual to see if your question has already been answered.

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