Software loses its license and reverts to trial version

Started by csait9

csait9

Software loses its license and reverts to trial version 31 July 2025, 13:57

Registered: 4 months ago
Posts: 2

We installed the RAMDisk on multiple PCs and added the license. Our license is for unlimited devices. However some computers are losing their license and reverting to a trial version.

May I know why these PCs lose the license?

Thank you.

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Andrew

Re: Software loses its license and reverts to trial version 31 July 2025, 14:14

Admin
Registered: 20 years ago
Posts: 3 698

This issue may be caused by a corrupted or missing configuration file located at:

%PROGRAMDATA%\SoftPerfect\RAM Disk\ramdisk.xml

Could you please check that file on one of the affected machines?

If it's empty, damaged, or missing, the application may not be able to load the licence details and will revert to trial mode. Let me know what you find.

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csait9

Re: Software loses its license and reverts to trial version 31 July 2025, 16:15

Registered: 4 months ago
Posts: 2

Can I copy the license file from another PC to the affected PC? Will that solve the problem?

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Andrew

Re: Software loses its license and reverts to trial version 31 July 2025, 18:53

Admin
Registered: 20 years ago
Posts: 3 698

Yes, it should work fine. In such case, to prevent the copied file from being overwritten, make sure the RAM Disk app isn't running at that moment:

taskkill /F /IM ramdisk.exe

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