macOS errors when trying to export to CSV or XML file

Started by Patrick

Patrick

macOS errors when trying to export to CSV or XML file 12 May 2020, 10:20

On macOS, when exporting from the all devices windows to a CSV file, I get "out of memory" error; and when exporting to an XML, I get "unable to create file Users/username/Desktop/filename.xml" error. In either case, the error message proposes to "press OK to ignore and risk data corruption or press Abort to kill the program", so it is impossible to export.

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Ann

Re: macOS errors when trying to export to CSV or XML file 12 May 2020, 10:23

Admin
Registered: 10 years ago
Posts: 889

Thank you for reporting this issue. Are you using WiFi Guard from the AppStore or from our web-site? They are a bit different: the AppStore version runs in a macOS sandbox that may limit its ability to write to external files. Also, what version of macOS are you using?

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Patrick

Re: macOS errors when trying to export to CSV or XML file 12 May 2020, 10:25

I am using the latest WiFi Guard version from AppStore.
My macOS version is 10.14.6.

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Ann

Re: macOS errors when trying to export to CSV or XML file 12 May 2020, 10:34

Admin
Registered: 10 years ago
Posts: 889

We have checked WiFi Guard for macOS - AppStore build, and can confirm the issue with exports. It is related to Apple's app sandboxing and how WiFi Guard processes user-selected file names.

We will fix it today, but Apple may take a few days to update the application file in its AppStore.

In the meantime, you can use this simple workaround: add the extension when typing the export file name, i.e. enter filename.xml or filename.csv, not just filename. macOS should then create the file normally.

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