Can't find a network switch

Started by Joshua Gerschutz

Joshua Gerschutz

Can't find a network switch   21 August 2015, 22:19

I've been using this product for several months. For the last couple of days now, the software will not see one of my network switches. I have scanned this switch before, and no configuration has changed since the last scan. I can ping the switch from my computer, and I can access the web browser interface from my computer, yet the software does not seem to be able to see it. What could cause this?
SoftPerfect Support forum - Andrew avatar image

Re: Can't find a network switch   21 August 2015, 23:05

A firewall? Try turning it off.
Joshua Gerschutz

Re: Can't find a network switch   21 August 2015, 23:28

There is no firewall between my computer and the switch. All of our machines are set up with Windows Firewall disabled. There is just one server and 3 other switches between me and the unscanned switch, and I can get to those other 3 switches.
SoftPerfect Support forum - Andrew avatar image

Re: Can't find a network switch   21 August 2015, 23:37

Well then I guess it makes sense to run Wireshark to see if any SNMP requests leave the PC for the switch and if any responses come back.

Sometimes you can get the answer faster if you try the forum search and/or have a look at the software user manual to see if your question has already been answered.

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