Upload bandwidth is not showing on the usage graph

Started by Alex

Hi there,

I'm testing NetGenius on a couple of devices, and noticed on my laptop a Dell XPS 15 9560 the upload bandwidth on the wireless network never shows up on the usage graphs. This doesn't happen on a desktop I have running wired connection.

Do you guys have any tips where I could start looking at to resolve this issue?

Regards,
Alex
SoftPerfect Support forum - Ann avatar image
Ann

Re: Upload bandwidth is not showing on the usage graph   12 April 2021, 11:58

It is likely that there is another network filter installed on your laptop. It could be a VPN client, antivirus, firewall, or other security software.

Those applications usually intercept network traffic for encryption (VPN) or analysis (antivirus, firewall). In such case, the traffic simply does not reach the NetGenius driver, so upload data cannot be recorded by it.

Sometimes you can find a solution faster if you try the forum search, have a look at the knowledge base, or check the software user manual to see if your question has already been answered.

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