UPNP Monitoring ASUS DSL-AC68U

Started by dirkduplooy

UPNP Monitoring ASUS DSL-AC68U   05 April 2016, 19:00

Hi I have a ASUS DSL-AC68U Router and I am trying to use the UPNP Monitoring as SNMP is not enabled on the router. If the router reboot or disconnect the NetWorx program loose the Gateway Name and Interface and I have to manually rediscover it. Can I "hard code" it in an ini file or the registry? Thanks
SoftPerfect Support forum - Andrew avatar image

Re: UPNP Monitoring ASUS DSL-AC68U   05 April 2016, 19:12

There's no way to hard code anything. It however should pick up the router automatically when it's reconnected.

Did you allow NetWorx to run for a few minutes to re-discover the router?

Re: UPNP Monitoring ASUS DSL-AC68U   05 April 2016, 22:00

I waited 15 minutes and it did not find the router again
SoftPerfect Support forum - Andrew avatar image

Re: UPNP Monitoring ASUS DSL-AC68U   05 April 2016, 22:51

Just to confirm, are you using the latest version 5.5.2? If so, I can provide a debug build that would help us identify the issue.

Re: UPNP Monitoring ASUS DSL-AC68U   05 April 2016, 23:50

Correct 5.5.2 X64 Version on Windows 10
SoftPerfect Support forum - Andrew avatar image

Re: UPNP Monitoring ASUS DSL-AC68U   06 April 2016, 09:42

Please try this build and let me know if the issue persists and NetWorx doesn't resume monitoring.

Re: UPNP Monitoring ASUS DSL-AC68U   06 April 2016, 16:46

Hi the problem persist
SoftPerfect Support forum - Andrew avatar image

Re: UPNP Monitoring ASUS DSL-AC68U   07 April 2016, 11:24

In order to troubleshoot it, please follow these steps:
  1. Download the debug portable build.
  2. Unpack it into a temporary folder.
  3. Configure it to monitor the router.
  4. Check if networx.log was created in the folder.
  5. Disconnect or reboot the router.
  6. Wait for a few minutes to let NetWorx pick it up.
  7. If the router was not picked up after all, send me the log to support@softperfect.com or ZIP it and attach here.
SoftPerfect Support forum - Andrew avatar image

Re: UPNP Monitoring ASUS DSL-AC68U   08 April 2016, 14:19

After reviewing the log, I can tell the issue occurs because the router doesn't adhere to the UPnP standard. Every UPnP device has a Unique Device Name (UDN) and while the UPnP architecture recommends that the UDN be unchanged across device reboots, your router does change it. This makes it appear as a new device to NetWorx.

I have added a workaround that tries to find the device by its name. Please try the latest build and let me know if it picks up the router after a restart. It may take slightly over 5 minutes for NetWorx to do so.

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