Using NetWorx data as a proof in disputes with the Internet provider

Started by Mike

Mike

Using NetWorx data as a proof in disputes with the Internet provider 30 January 2020, 19:39

I have used NetWorx for some time, but now I am disputing my Internet provider's record of my data usage.

I'm a bit unclear about whether it is possible to check the data usage of my Huawei B315 router with my Windows 10 PC, my Surface tablet and my iPhone 6 connections. It seems that I can check the usage individually for the Windows machines but not the iPhone. I assume that the total usage figure will include the iPhone. Any guidance would be appreciated.

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Andrew

Re: Using NetWorx data as a proof in disputes with the Internet provider 30 January 2020, 19:59

Admin
Registered: 18 years ago
Posts: 3 519

The answer to this question is a little complicated and depends on how you set up NetWorx.

Generally, it would only include the computer where it's installed and exclude any other devices. Please see this article for details.

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Mike

Re: Using NetWorx data as a proof in disputes with the Internet provider 30 January 2020, 23:55

Many thanks for the fast answer. I get the gist of what I need to do so will give it a whirl.

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Mike

Re: Using NetWorx data as a proof in disputes with the Internet provider 31 January 2020, 19:00

Andrew,

I see phones mentioned in the article, so is there a NetWorx app for the iPhone 6?

Mike

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Andrew

Re: Using NetWorx data as a proof in disputes with the Internet provider 31 January 2020, 20:25

Admin
Registered: 18 years ago
Posts: 3 519

No, our NetWorx app only supports Windows, macOS and Linux. We don't have any apps for phones or tablets.

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