Snagit Editor not showing up in the Usage Report

Corobori

Snagit Editor not showing up in the Usage Report 07 November 2020, 09:35

Registered: 3 years ago
Posts: 2

Today I uploaded a few videos using SnagitEditor.exe, as shown in the Netstat print screen below, but that program doesn't show up in the Usage Report. Is there anything I should do to make Snagit appear in the Usage Report?

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Andrew

Re: Snagit Editor not showing up in the Usage Report 07 November 2020, 12:00

Admin
Registered: 18 years ago
Posts: 3 519

Sorry I am not quite sure why it happened. Theoretically it could be that Snagit Editor uploads its data using the Background Intelligent Transfer Service, which is part of Windows. In that case, the per-application usage will be recorded against Host Process for Windows Services, rather than Snagit Editor itself. The reason for that is that NetWorx uses two different mechanisms for Netstat and recording usage data, hence the discrepancy.

You may want to take a look at our NetGenius product, specifically designed for monitoring applications. It shows all network connections in real-time as well as records per application usage. There should be no discrepancy like this in NetGenius.

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Corobori

Re: Snagit Editor not showing up in the Usage Report 07 November 2020, 23:03

Registered: 3 years ago
Posts: 2

Thank you Andrew, I'll try it.

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