Crashes when Windows Explorer closes/refreshes

Started by Ty

Using 24H2. At some point in the last few months NetWorx began crashing multiple times a day. When Explorer crashes or is reloaded during an installation process, NetWorx crashes and then must be manually loaded. Lost terabytes of monitoring as a result.

Crash Dumps attached.
SoftPerfect Support forum - Andrew avatar image

Re: Crashes when Windows Explorer closes/refreshes   20 May 2025, 09:24

Thank you for the dump files.

I remember we've addressed a few issues related to Windows Explorer crashes following the release of version 7.3.

Could you please try the latest build and let me know if it resolves the problem?
This masterpiece has been working like magic ever since!
Just updated to the preview, tried manually killing explorer, reloading... so far so good.
However just to be certain, I will keep you posted in time and let you know in the coming days how things progress.
Been fine for 4 days, previously crashed at least once a day...

GREAT WORK! Thanks for looking into this!

If anything comes up, I'll let you know!.

Thanks,
Ty

Reply to this topic

Sometimes you can find a solution faster if you try the forum search, have a look at the knowledge base, or check the software user manual to see if your question has already been answered.

Our forum rules are simple:

  • Be polite.
  • Do not spam.
  • Write in English. If possible, check your spelling and grammar.

Author:

Email:

Subject

A brief and informative title for your message, approximately 4–8 words:

     

Spam prevention: please enter the following code in the input field below.

 ********   ********   ******    **     **        ** 
 **     **  **    **  **    **   ***   ***        ** 
 **     **      **    **         **** ****        ** 
 **     **     **     **   ****  ** *** **        ** 
 **     **    **      **    **   **     **  **    ** 
 **     **    **      **    **   **     **  **    ** 
 ********     **       ******    **     **   ******  

Message: