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Re: Mounting RAM disk to a directory instead of a drive letter

7 months ago, by Ann in RAM Disk Forum

It is not supported directly, i.e. you can't assign a RAM disk to a folder from within the product. However, for your use case you could use symbolic links, with which any directory could be mapped to a RAM disk. For example, you have your RAM disk at R:\ and the folder you want to point to RAM disk is C:\some\folder. Simply open a command prompt as admin and type: MKLINK /D C:\some\folder R

Re: Border frame around taskbar extension

7 months ago, by Ann in NetGenius Forum

Sorry, we have been unable to reproduce this issue. After running NetGenius taskbar extension for 1 hour, there was no still frame around it. It may well be a GPU driver issue or something else, but I am afraid we can't fix it if we can't reproduce it. You may want to try enabling the background by right-clicking the NetGenius extension and unticking 'Transparent'. This will also make the char

Re: Speed Meter Start button is disabled

7 months ago, by Ann in NetWorx Forum

It was a different issue in Windows, but yes, there is a fix. Please try the latest NetWorx build and let us know if the Speed Meter works there. These builds no longer depend on MSXML system component, which seems to have been the culprit.

Re: Scheduled synching of RAM disk with its image file

7 months ago, by Ann in RAM Disk Forum

Thank you for your suggestion. You will be pleased to learn that this feature is already available in our RAM Disk. Open you RAM disk properties and enable the "Save Contents to Image" option. Then click the Advanced button, enable the "Save contents to associated image" option and select the frequency in minutes. After that, all RAM disk data will be written to its image f

Re: High reads and writes on the real physical disk

8 months ago, by Ann in RAM Disk Forum

That is because you created and mounted a disk image, not a RAM disk. A disk image is basically a simple container associated with a drive letter. It lets you place your files there and later use that image with a RAM disk. In other words, when you copy files to your image, they go into that container sitting on your hard drive (physical disk). For using a disk in RAM (aka RAM disk), please se

Re: Change my email address

8 months ago, by Ann in NetGenius Forum

To avoid bothering our customers with extra messages, and to prevent missed renewals in those instances when emails are lost or caught up in spam, we do not send reminder emails when licences are due for renewal. Instead, the app will let you know once the licence has expired, and you will be able to renew it with a special discount, if you wish and when you wish. Then, you can simply use your

Re: Feature request: Create filter with right-click

8 months ago, by Ann in Network Scanner Forum

We have published the new version of the Network Scanner for macOS. Now its Windows and macOS versions are built upon the same source code and are much closer in their functionality. Please download the latest Network Scanner for macOS and share your feedback or report any bugs in this forum topic or or via our help desk.

Re: RAM disk doesn't mount when image file is on a removable drive

8 months ago, by Ann in RAM Disk Forum

This is likely due to the order in which Windows Mount Manager initialises the connected devices. The RAM Disk driver starts before any portable devices are mounted, so the image file is simply not found at that point of the system startup. You could either move the image file to non-removable storage, or try using a logon-time RAM disk. Logon-time RAM disks are mounted upon user logon, at whic

Re: Tray icon greys out after going online - Solved

8 months ago, by Ann in NetWorx Forum

Good to hear that you quickly discovered the source of the problem. Whenever the notification area icon becomes greyed out and/or the traffic monitoring suddenly stops, there are two things to check: Whether the correct network interface is selected in NetWorx settings, in the drop-down list in the Monitored interfaces section. Whether you are connected to the network selected for monitorin

Re: Issues after updating macOS to Big Sur

8 months ago, by Ann in Network Scanner Forum

@Andreas: Keep an eye on this page, as the beta should be out in the next few days. We'll publish it here, and would love to see everyone trying it and sharing their feedback.

Re: How to monitor smartphone Wi-Fi usage from a desktop computer

8 months ago, by Ann in NetWorx Forum

Unfortunately monitoring a specific WiFi device from a desktop is computer is technically impossible. The reason is that the device communicates with the router directly, and your computer will not see or even know about it. The only way to do this is to monitor the device on the router. This may or may not be possible, as the router itself must support such monitoring. Some top-end routers hav

Re: Locally administered MAC addresses support

8 months ago, by Ann in WiFi Guard Forum

Thank you for your feedback and suggestion. We have added a setting that allows you to automatically mark devices with locally administered MAC addresses as known. Please download the latest version, then go to Settings - Whitelisting, and enable the "Automatically mark locally administered addresses as known" setting. After that, all future scans should treat those devices as known

Re: Maximum RAM disk size on Windows 10

8 months ago, by Ann in RAM Disk Forum

On 32-bit systems, a RAM disk can be up to approximately 3.5 GB. On 64-bit systems, a RAM disk can be of any size. Within the limits of available RAM, of course. Also, just for your information, some years ago a few users reported that they were unable to create a boot-time RAM disk larger than 150 GB. The cause of that could not be determined, but those users successfully dealt with the pr

Re: License update timing, pricing and discounts

8 months ago, by Ann in RAM Disk Forum

I will explain using a single device business licence as an example. Imagine that you bought a single device business licence for the RAM Disk today, on 5 January 2021, priced at $49. Every licence includes one year of version updates. Which means that this purchase gives you a licence key that will work "forever" with today's version of the RAM Disk and with any its version released

Re: Statistics numbers are too high

8 months ago, by Ann in NetWorx Forum

If NetWorx data reports look unrealistically high, please make sure you are monitoring one network interface instead of all interfaces. For that, open the NetWorx settings and choose one specific network interface to monitor. The reason for it is that when NetWorx is set to monitor all traffic on all network interfaces, it sums it all up (which can include LAN traffic and/or multiple virtual and

Re: NetWorx suddenly stopped counting traffic

8 months ago, by Ann in NetWorx Forum

Most likely, your list of network adapters has changed. Please check whether your WiFi or wired network card is listed and selected in the Monitored Interfaces drop-down list. Alternatively, you can try enabling the Ignore local traffic within the LAN option, which will activate a different data collection method, and see if that solves the issue.

Re: How change the "since" date in usage report

9 months ago, by Ann in NetWorx Forum

The Since option always displays the oldest date recorded in NetWorx database. In your case this date is incorrect for some reason, as NetWorx didn't even exist at that time. Sometimes BIOS can add a date record like that. While the usage records cannot be edited in NetWorx, you can edit the database directly. To delete that odd date: Download SQLite Spy. Launch it, and load the NetWorx d

Re: 'Page Setup' issue in Usage Info

9 months ago, by Ann in Bandwidth Manager Forum

Thank you for reporting this issue. It was a bug that creeped into the latest release, and we have just fixed it. Please download the updated build from the Bandwidth Manager page (the version number remained the same). Install it over your current installation, and you should be able to edit HTML templates normally. I am afraid I am unable to advise about Squid. It is better to ask in thei

Re: How to reset all settings back to the initial configuration

9 months ago, by Ann in Network Scanner Forum

You can revert to the default configuration via File - Current Config - Reset to Default in the main menu. If that doesn't help, please share some screen shots of the "net view" output, as well as what the Network Scanner displays. Generally if net view succeeds, our software should work too, as it relies on the same Windows functionality.

Re: Speed Meter test algorithm

9 months ago, by Ann in NetWorx Forum

Speed testing is done like this: A random block of data is transferred for at least 10 seconds. Each second, a record is made of the speed achieved in that second At the end of the test the average and the maximum values are calculated. For example, let's say we have these measurements in megabits transferred each second: 9 9 8 7 9 5 10 8 9 7 Then: The maximum will be 10, as this is th

Re: Dealing with unidentifiable devices

9 months ago, by Ann in WiFi Guard Forum

The simplest way to identify the devices would be to think of what in your place has access to the Internet. Many devices that were isolated in the past can now connect to the Internet, such as house alarms, fridges, vacuum cleaners, air conditioners, etc. So if you have any of such 'smart' home appliances, keep them in mind too. If the device is hard to identify from its detected name, or if t

Re: Gateway MAC address is partially different

9 months ago, by Ann in NetWorx Forum

As you have already noticed, the MAC address is only partially different. Generally, for the same device, the first three octets of the MAC address match, and the last three octets can differ to a various degree. The first three octets are manufacturer-specific and are fixed. The last three octets can be anything. This is described on the MAC Randomization page of Android OS manual. Random M

Re: How to remove RAM drive after the free trial has expired

9 months ago, by Ann in RAM Disk Forum

Yes, all our software can be removed without purchasing a licence, even after the trial has ended. At SoftPerfect, we strongly believe that users should be able to test software products without pressure or purchasing obligations, and freely delete the software when they no longer need it. Our RAM Disk application can be removed like any other Windows application. Go to Apps & features, loc

Re: Using NetGenius with external IP address lookup tools

10 months ago, by Ann in NetGenius Forum

The lines that look like "domain: https" are not incorrect. Here, https is not a URI scheme, and the domain name does not form a URI. It is displayed in the domain-name: port-number format. In this case, port-number is 443, and its textual representation is https. In general, something like "some-domain: 1234" means there is a connection to that domain to port 1234. However

Re: How to block a specific connection of an application

10 months ago, by Ann in NetGenius Forum

Unfortunately, NetGenius doesn't support blocking or limiting individual connections. Blocking and setting limits is done at the application level, i.e. it is possible to set a limit on an application or block the whole application, but not a specific connection within that application. There is however a workaround. You can add to the Windows hosts file and map it to, w

Re: How to move tray icon to another screen

10 months ago, by Ann in NetGenius Forum

It really depends on your Windows settings. If you can get the notification area (the part of the taskbar with the clock) to display on the second monitor, then NetGenius can be shown there too. Otherwise, it's not possible - it's a Windows limitation.

Re: Inconsistent scanning results: some info is missing sometimes

10 months ago, by Ann in Network Scanner Forum

Again, it depends on the specific scanning options you have selected, but generally ports 445 and 137-139 need to be accessible. You may need to use a network analyser like Wireshark to see what's happening under the hood to troubleshoot this.

Re: Inconsistent scanning results: some info is missing sometimes

10 months ago, by Ann in Network Scanner Forum

It is hard to tell without knowing anything about your network. It can be virtually anything, from network settings to firewalls and user account privileges (who runs the network scanner). Regarding identical MAC addresses returned for each PC: this would usually be the case when you are scanning a non-local subnet. Since ARP messages do not pass through routers, the router responds with its ow

Re: Issues after updating macOS to Big Sur

10 months ago, by Ann in Network Scanner Forum

It looks like it's crashing with macOS 11 (Big Sur) for some reason. The current NetScanner release for macOS is about 3 years old and is essentially no longer maintained. Instead, we are in the process of porting the Windows version of NetScanner to macOS, which will of course work on macOS 11 as well. The added benefit is that the new macOS release will have most of the Windows version's functio

Re: Service gets stuck at login

10 months ago, by Ann in NetGenius Forum

There might be another service or start-up activity in your system that NetGenius conflicts with. Try going to the Services control panel applet and changing the NetGenius's service Start-up Type to Automatic (Delayed). This will start the service a little later and hopefully fix the issue.