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2 years ago, by Ann in NetGenius Forum
Thank you for the information. It is indeed the case: somehow Dante service conflicts with NetGenius network driver. It seemingly depends on the order they are started in. We were able to set Dante services to be launched as delayed, while NetGenius service starts without delay. Rebooted a few times for testing, and everything worked well every time. Please try configuring the three Dante se
2 years ago, by Ann in NetGenius Forum
Unfortunately there was nothing useful in the log. However, since you said it worked fine once after a reboot, it may be another service or start-up activity that conflicts with NetGenius. Try going to the Services control panel and changing NetGenius service Startup type to Automatic (Delayed Start). This will start the service a little later after a reboot and hopefully fix the issue.
2 years ago, by Ann in NetGenius Forum
It seems that for some reason the NetGenius service could not start within 1 minute. I recommend trying to start the installed service manually. For that click Win + R, type "services.msc", then locate NetGenius service and try starting it. Let us know what happens when you start it manually. Another thing that may help to find the cause of this problem is to check if there is an erro
2 years ago, by Ann in NetWorx Forum
The issue with exceedingly large database files has been fixed in the newer NetWorx releases. Most likely, you had earlier NetWorx versions on your local machine, and that 30 GB file was created by one of them. Whereas on you server you probably started using NetWorx beginning with one of the newer "fixed" versions, and therefore the file is kept to a much smaller size. If you don
Re: MAC address is not retrieved - Fixed
2 years ago, by Ann in Switch Port Mapper Forum
Thank you for the files, they helped us to find what was causing the problem. We have just released a new version, which includes a fix for this issue.
Re: Different transfer values in NetWorx vs NetGenius
2 years ago, by Ann in NetGenius Forum
The implementations of NetGenius and NetWorx are quite different, and also depend on the selected settings. NetGenius, by default, excludes LAN traffic and the processes running as SYSTEM (process ID = 4). All other processes are captured and that's how you can see real-time activity by process. NetWorx, by default, includes LAN traffic and simply monitors how much data was sent over your ne
Re: MAC address is not retrieved
2 years ago, by Ann in Switch Port Mapper Forum
This suggests that MAC address assignments in your switch may be in some unusual format. Would you be able to run SnmpWalk against your switch, dump the complete SNMP tree to a CSV file and send it to us? Also, a screenshot of the retrieved data from the other port mapping application (the one you said worked correctly) may be very helpful.
Re: 'Argument out of range' error - Fixed
2 years ago, by Ann in Network Scanner Forum
Yes, thank you, it does look right. There was a race condition, as we suspected. We have just fixed it. Please download the latest build and give it a go.
Re: 'Argument out of range' error
2 years ago, by Ann in Network Scanner Forum
Thank you for the report. This sounds like some kind of a race condition or a bug that occurs in a rare combination of factors and settings. We prepared this debug build for you to run, which will provide more details when this error occurs, allowing us to identify and fix it. Once this 'argument of our range' error happens again, it will display detailed call stack information. Simply send
Re: Suggestion: Limit the quantity of email notifications
2 years ago, by Ann in WiFi Guard Forum
You are right, we double-checked it and found that in some cases e-mails may still be repeatedly sent even if the list of MAC addresses did not change. Please try the new builds. WiFi Guard should now only send an e-mail when the list of detected MAC addresses changes (i.e. a MAC address appears or disappears).
Re: Running this application as a regular user and cannot change any settings
2 years ago, by Ann in RAM Disk Forum
Please try the following: Exit the RAM Disk app via File - Exit item in the main menu. Do not use the button, as it will only minimise the application instead of closing it. Remove ramdisk.xml file in %ALLUSERSPROFILE%\SoftPerfect\RAM Disk\ramdisk.xml Start the RAM Disk again. You should now be able to enter the licence key and access all the functions.
Re: How to change data display from bytes to bits
2 years ago, by Ann in NetWorx Forum
The Multiplier that you are trying to set determines how megabytes are calculated from bytes: whether 1 megabyte equals 1000 * 1000 bytes or 1024 * 1024 bytes. That is, whether they are megabytes (MB) or mebibytes (MiB). If you want the graphs and speed meter to display information in bits per second instead of bytes per second, you need to change the Transfer rate unit on the Graph tab in the
Re: Changing the location of Edge cache folder
2 years ago, by Ann in RAM Disk Forum
MS Edge is not creating two copies of the cache. What's happening is the Cache Relocator creates a symbolic link in the hard disk folder you mentioned. However when MS Edge writes into it, it actually goes to the RAM disk. The folder in your user profile is merely a link to the RAM disk location. Here is more information about symbolic links.
Re: How to relocate Internet Explorer cache
2 years ago, by Ann in RAM Disk Forum
Unlike all other browsers supported by the Cache Relocator, Internet Explorer is a little tricky. The relocation needs to be done from Internet Explorer itself. To move its cache to the RAM disk, press Win + R to open the Run window, and type inetcpl.cpl to access the Internet settings. On the General tab, click Settings, then Move Folder...
2 years ago, by Ann in Bandwidth Manager Forum
There is some flexibility for minute and hourly quotas. On the Advanced tab of the Add/Edit Quota window the periods can be changed to e.g. 7 hours or 30 minutes. Otherwise the periods are set and can't be varied.
Re: How to restore traffic graph on the taskbar
2 years ago, by Ann in NetWorx Forum
To turn the graph taskbar extension on, right-click an empty space on the task bar and choose Toolbars - NetWorx Desk Band. If NetWorx Desk Band is not shown in the list of tools, reinstallation of NetWorx might help. You may also need to unlock the taskbar to resize the graph. To do so, right-click an empty space on the task bar again, untick the Lock the taskbar menu item, resize the graph to
Re: NetWorx doesn't run if NetGenius is installed
2 years ago, by Ann in NetWorx Forum
NetWorx can run in parallel with NetGenius, however the application monitoring in NetWorx can't be used in that case. The reason for it is that capturing application usage requires a network driver to intercept network communications. Two drivers that are doing the same task conflict with each other. In other words, you can have both NetWorx and NetGenius installed and running, but the Igno
Re: IPv4 address numbers are limited to 2 digits each
2 years ago, by Ann in Connection Emulator Forum
We have fixed this issue. Please download the latest build. You can install it over your current installation. After that, it should accept 3-digit octets in IP addresses.
Re: IPv4 address numbers are limited to 2 digits each
2 years ago, by Ann in Connection Emulator Forum
Thank you for reporting this issue. It sounds like a bug in our product that is related to custom DPI settings. Do you know what your monitor DPI settings are (specifically scaling in %)?
2 years ago, by Ann in NetWorx Forum
I am glad to hear that you recovered the password. Regarding %ALLUSERSPROFILE%, it is not a file. It is an environment variable that in your case id equal to "C:\ProgramData". Which means that the %ALLUSERSPROFILE%\Application Data\SoftPerfect\NetWorx path becomes C:\ProgramData\Application Data\SoftPerfect\NetWorx, and that's where you found the DB files.
Re: Operation failed with status code C000009A
2 years ago, by Ann in RAM Disk Forum
It is unlikely that a RAM disk will help with Zoom and lag, as it's more likely caused by deficiencies somewhere along the network connection. Improvements in video-editing are possible, but you will likely need a RAM disk larger than 4 GB. You may like to have a look at this article on how a RAM disk can be used to improve performance, then test the free 30-day trial of the latest RAM Disk ver
Re: Menu buttons are greyed out
2 years ago, by Ann in NetGenius Forum
As NetGenius supports monitoring of multiple computers at once, you need to click/select your computer name in the main view/list to enable the buttons: The Usage, Blocking and Settings menu items are available when a computer is selected/highlighted. The Limits, Properties and Usage menu items are available with an application is selected/highlighted. To remove the taskbar extension, right-
Re: RAM Disk execution order during system power-up
2 years ago, by Ann in RAM Disk Forum
The RAM Disk drivers are loaded and initialised by the I/O manager along with all other drives configured with SERVICE_SYSTEM_START. In other words, in a multi-boot setup you would need to install the RAM Disk separately in each OS. I also recommend installing in separate folders, because the drivers in the installation package have different signatures for different OSes. For practical purpose
2 years ago, by Ann in NetWorx Forum
Please be aware that the database file is in %ALLUSERSPROFILE%\Application Data\SoftPerfect\NetWorx, where %ALLUSERSPROFILE% normally maps to C:\ProgramData, not Program Files! You can simply enter the full path %ALLUSERSPROFILE%\Application Data\SoftPerfect\NetWorx in the open file dialog in SQLiteSpy, and it should open the folder for you. Usually C:\ProgramData is a hidden folder. To disp
Re: Image header is corrupted or not accessible (error C0000098)
2 years ago, by Ann in RAM Disk Forum
That error is most likely what it says: the image is corrupted. Try creating and mounting a new blank image to see if it works. Occasionally, image files can get damaged. We have been unable to determine the exact cause as it seems to be random, though the usual suspects are antivirus/security products and system cleaners (like CCleaner - it's a known combination that causes the corruption).
Re: Operation failed with status code C000009A
2 years ago, by Ann in RAM Disk Forum
Most likely, you are using RAM Disk version below v4.0.8 with Windows 10 above v1809. In Windows 10 v1809 Microsoft changed the behaviour of one of its kernel memory allocation routines. As a result, it became impossible to allocate 4096 GB or more in one go. RAM Disk version 4.0.8 released in October 2018, and all subsequent versions, fix that. To solve this problem, you can: Either use a
2 years ago, by Ann in NetGenius Forum
You see those Windows UAC dialogs because the uninstaller (same as the installer) needs administrative privileges for writing in C:\Program Files. This can be solved by launching the uninstaller as administrator.
Re: Lookup monitor information
2 years ago, by Ann in Network Scanner Forum
It could be the firewall or WMI settings, but for some reason the client computer can't connect to the target WMI system. Here is a troubleshooting guidance for "WMI - the RPC server is unavailable".
Re: Lookup monitor information
2 years ago, by Ann in Network Scanner Forum
You can extract information about connected monitors by enabling the Lookup monitor information option at the Additional tab in Options: Alternatively, monitor information can be extracted from the WmiMonitorID class in the WMI namespace, in WMI Query Builder: This is a sample output:
2 years ago, by Ann in NetGenius Forum
For unattended uninstall please use this command: C:\Program Files\NetGenius\unins000.exe /SILENT /NORESTART Note that there will be a user prompt about removing settings and data. To prevent this message box from being displayed, please install over the latest build. In that latest build, you can use the /SUPPRESSMSGBOXES parameter like this: "C:\Program Files\NetGenius\unins000.ex