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Re: How to import DB with reports and statistics to newer NetWorx

5 months ago, by Andrew in NetWorx Forum

It's a little complicated because earlier NetWorx releases used UTF-16 for database encoding and newer releases use UTF-8. Due to the SQLite limitations attaching two database for direct merging would not work. Instead you can send us both databases (older .DB and newer .DB3) in a ZIP file and we'll transfer the data to the new database.

Re: How to import DB with reports and statistics to newer NetWorx

5 months ago, by Andrew in NetWorx Forum

There should not be any need in a backup/restore cycle. Upon installation, NetWorx v7 detects version 6 database (.DB) and upgrades it to version 7 (.DB3). If you have uninstalled version 6 prior to the installation of version 7 and chosen to remove all the data and settings, it will obviously not happen. In this case, the following workaround should help: Quit NetWorx v7 if it's running.

Re: How to prevent Windows 10 update from corrupting RamDisk image

5 months ago, by Andrew in RAM Disk Forum

The issue with image files occasionally corrupted on shutdown was fixed in version 4.3.2 onward.

Re: How to disable update notifications for license renewal

5 months ago, by Andrew in RAM Disk Forum

Most likely you modified the file before closing the RAM Disk app, so when it was closed, it overwrote the config file. Please try quitting the app first using File - Quit in the main menu, then edit %PROGRAMDATA%\SoftPerfect\RAM Disk\ramdisk.xml. Do not close the app with button as it will only minimise into an icon in the notification area. After editing the file, start the app again and

"File not open" error - Fixed

5 months ago, by Andrew in RAM Disk Forum

Apologies, there was an issue with a recent build that resulted in an invalid EXE file. Please download the latest build of RAM Disk and install it over your current installation. Let us know how it works for you.

Re: RAMDisk not working on Windows 11 23H2 - Solved

6 months ago, by Andrew in RAM Disk Forum

It must then have been a Windows Defender quirk. Thank you for posting the solution. I can confirm that it works here as well, even with the default settings, which I believe have Windows Defender enabled.

Re: Shared folder is not detected

6 months ago, by Andrew in Network Scanner Forum

if you've chosen to use SMB 1.0 for compatibility, make sure it's enabled on all participating PCs. If the issue persists despite enabling SMB 1.0, here are some troubleshooting steps: Check Network Discovery: Make sure that Network Discovery is enabled on all PCs. Check Firewall Settings: Sometimes the built-in Windows Firewall might block network sharing services. Make sure that SMB/CIFS se

Re: Shared folder is not detected

6 months ago, by Andrew in Network Scanner Forum

The most common reason for Windows 10 not seeing shared folders on a network as that the network was configured as Guest or Public. In that case Windows disables access to shared folders due to security considerations. Please see this Microsoft article "Can't access shared folders from File Explorer in Windows 10" for the settings that need to be checked. It's also possible to use to

Unable to save scan results to a file - Fixed

6 months ago, by Andrew in WiFi Guard Forum

Apologies, that was an oversight. This issue should now be fixed. Please download a fresh copy from the WiFi Guard product page and install it over your current installation.

Re: Application window opens too far to the right of the screen

6 months ago, by Andrew in WiFi Guard Forum

The issue may be related to timing, wherein Windows attempts to apply the default window position after WiFi Guard has read its settings and positioned the window based on its last location. If you encounter this problem again, we recommend upgrading to the newest version. We have modified this version to prevent Windows from applying the default window position. Additionally, the 'File Not

Odd spikes in SNMP reports - Fixed

6 months ago, by Andrew in NetWorx Forum

Thank you, we have checked the logs and it appears to be a bug in your router's firmware. Here is the relevant section from the log: 12/09/2023 5:38:24 PM in num = 4276320451 out num = 2425539757 in fmt = 4.0 GB out fmt = 2.3 GB 12/09/2023 5:38:25 PM in num = 11776129 out num = 2425717128 in fmt = 11 MB out fmt = 2.3 GB 12/09/2023 5:38:26 PM in num = 8867592 out num = 2425908088 in fmt = 8.5

Re: Odd spikes in SNMP reports

6 months ago, by Andrew in NetWorx Forum

Thank you, we have prepared a debug build that will log some numbers from the router, so we can see what is going on. Please update your installation to the latest build from here. Upon launch it will create two text files on your desktop, named comm.log and diff.log. Then simply wait for the issue to occur, i.e. an erroneous spike on the graph. It will occur sooner if you download a large

Re: Odd spikes in SNMP reports

6 months ago, by Andrew in NetWorx Forum

From what I can see on your screen shot, the time between the spikes is about 400 seconds, which at 10 MB/s would give us around 4 GB. Since the standard 32-bit SNMP counters roll over every 4 GB (2^32), the spikes seem to be happening when the rollover takes place. It could be a bug in the router's firmware, or a bug in NetWorx, and we will need to investigate this further. If you are using

Suggestion: Show speed in Kilobytes when it is set to automatic - Implemented

6 months ago, by Andrew in NetWorx Forum

Thank you for reaching out and for your thoughtful suggestion regarding the speed measurement units in our app. You make an excellent point; speeds in bytes or bits are often too sensitive for practical use, and we appreciate your feedback on this matter. We have just updated the app to align with your recommendation. The new build now starts the speed measurement at kB/kbit instead of bytes/bi

Re: Is Network Scanner a security vulnerability?

6 months ago, by Andrew in Network Scanner Forum

Thank you for reaching out to us and for the compliments to our Network Scanner. We are pleased to hear that you've found our product to be valuable over the years. Regarding your concerns about the security implications raised by your IT department, I'd like to assure you that we take the security of our products very seriously. There are no backdoors, and we are not aware of any specific secu

Re: Icon appears in taskbar when minimized to system tray

6 months ago, by Andrew in WiFi Guard Forum

To be able to attach images in this forum you could either create an account or use any image-hosting service like imgur to upload a screen shot and post a link to it.

Re: Taskbar speed display overlaps taskbar icons

6 months ago, by Andrew in NetWorx Forum

This unfortunately cannot be fixed as Microsoft have removed taskbar customization in Windows 11. However, you can set the taskbar to be aligned to the left, which will add extra space for programs and the speed display:

Re: Icon appears in taskbar when minimized to system tray

6 months ago, by Andrew in WiFi Guard Forum

In the earlier version 2.1.2, the behavior for minimizing and closing the app was somewhat inconsistent. Both actions would send the app to the notification area, which could be confusing for some users. In version 2.2.1, we've made changes to better differentiate between minimization and closing actions. Now, when you minimize the app, it will simply be minimized to the taskbar as is typical b

Re: How to add the LOGGED-ON USERS and USER ACCOUNTS tabs

7 months ago, by Andrew in Network Scanner Forum

Simply enable the relevant options Enumerate User Accounts and Lookup Logged-on Users at the Workstation tab in the settings:

Re: Missing data in XML export

7 months ago, by Andrew in RAM Disk Forum

Sorry I am a little confused with what you are trying to achieve. The XML files are used to transfer a RAM disk configuration from one computer to another. There is really no point in having "copy" commands in it. If you want to copy some files to a volatile RAM disk upon login, this can be done via Tools - Applications - Add. The RAM Disk app will execute all programs listed there wh

Re: What does "Hard Disk Emulation" mean?

7 months ago, by Andrew in RAM Disk Forum

When the Hard Disk Emulation is on, the RAM Disk application emulates a disk that conforms to the SCSI standard. In a Windows environment, this can make the RAM Disk appear just like any other SCSI disk drive, complete with partitions, a drive letter and the ability to be managed through standard Windows disk management tools. This type of disk is highly compatible with various software, as it emu

Re: Missing data in XML export

7 months ago, by Andrew in RAM Disk Forum

Most likely you have a RAM disk associated with an image file. In this case a disk label or folders will not be exported in XML because this information is stored in the image file and is not a part of the disk configuration. For a regular volatile RAM disk, it should work flawlessly and exactly as you expect. For example, this configuration: Becomes the following XML: <?xml versio

Re: CCTV camera disconnects after network scan

7 months ago, by Andrew in WiFi Guard Forum

Since version 2.1.0 works well for you and doesn't cause the CCTV camera to stop working, it's best if you keep using that version for the time being. If we discover at some point what specific scan causes that, we will be able to add a workaround or light/full scanning options. In the meantime, please keep using version 2.1.0 until there is a solution.

Re: VLAN and LLDP information on Allied Telesis X and GS switches

7 months ago, by Andrew in Switch Port Mapper Forum

This suggests VLAN and LLDP information may not be present in SNMP tables or are in a format that the Port Mapper did not understand. We will be happy to have a closer look at this. Would you be able to run snmpwalk tool against your switch, dump the complete SNMP tree to a CSV file, and send it to us?

Re: RAM Disk and Windows System Cache

7 months ago, by Andrew in RAM Disk Forum

You are correct in your understanding. When data is stored in a RAM Disk, it is already in the system's RAM. Despite this, when data is read or written from/to the RAM Disk, Windows' disk cache mechanism will still be involved, potentially causing the data to be cached again in the system file cache. This does indeed seem redundant given that the data is already in RAM. As of our current knowle

Re: Occasionally losing drive letter

7 months ago, by Andrew in RAM Disk Forum

Looks like it's something unrelated to hibernation then. Unfortunately in our extensive tests, we never encountered an issue where the RAM Disk app lost its disk letter. Given that this occurrence seems to be random on your system and did not manifest during our tests, it would be exceptionally challenging for us to debug or reproduce the issue. We understand how crucial reliability is for o

Re: Recommended Windows Registry keys for improving RAM Disk performance

7 months ago, by Andrew in RAM Disk Forum

In Windows operating systems, the performance of a RAM disk can be influenced by some registry settings. However, it's crucial to note that modifying the Windows Registry can be risky if done improperly. Always back up the registry and your system before making any changes. Here are some registry keys that may affect RAM disk performance: LargeSystemCache: Location: HKEY_LOCAL_MACHINE\SYS

Re: CCTV camera disconnects after network scan

7 months ago, by Andrew in WiFi Guard Forum

Thank you for your feedback, Salim. I understand the importance of having a complete history of all devices on your network. The challenge we face is that our latest builds of WiFi Guard have advanced network probes to ensure comprehensive detection. Your CCTV camera seems to be adversely affected by one of these probes, yet we don't know which specific specific probe causes that. If a devic

Re: CCTV camera disconnects after network scan

7 months ago, by Andrew in WiFi Guard Forum

The recent builds of WiFi Guard include more advanced network probes to identify as many devices as possible. Most likely your CCTV camera simply doesn't like some of them, crashes and stops responding to network requests. Unfortunately we can't really be sure what it is without having that exact camera, but there is a simple workaround. Since WiFi Guard accepts custom IP address ranges, you co

Re: CCTV camera disconnects after network scan

7 months ago, by Andrew in WiFi Guard Forum

From your description, it sounds like certain network probes from WiFi Guard might be causing the CCTV camera software to behave unexpectedly. It's important to note that WiFi Guard is designed to passively scan and monitor network activities. It doesn't have the capability to actively disconnect any device from the network. However, some devices, especially if their software isn't up-to-date