SoftPerfect Support Forum
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Re: Show apps in the usage report without ignoring LAN traffic
10 years ago, by Andrew in NetWorx Forum
No, this option is required because it loads up a special network driver that captures additional traffic info such as: Process name (app) - used in the Apps report. Where it comes from - used to filter out incoming LAN traffic. Where it goes to - used to filter out outgoing LAN traffic. When you tick the Ignore LAN traffic option, it's common to expect up to 10% under-reporting because in
Re: Open Applications tab when opening NetWorx
10 years ago, by Andrew in NetWorx Forum
At the moment, it's not remembered between sessions, that is when you quit and restart NetWorx. If reopen the Usage Report dialog without closing NetWorx, the last selected tab will be open though.
Re: Macros in names of Automatic Reports files
10 years ago, by Andrew in NetWorx Forum
No worries, I have added macro variables in the latest builds: Use any combination of the following tokens, each enclosed between two percent signs: y, yy, yyyy, m, mm, mmm, mmmm, d, dd, ddd, dddd, h, hh, n, nn, s, ss. For example: %yyyy%-%mmm%-%dd%.htm
Re: How to read .img file to extract files and folders
10 years ago, by Andrew in RAM Disk & RAM File System Forum
Try a third-party disk mount utility that supports entering an offset, like OSFMount, in which you need to enter the offset of 4096 bytes to the data when mounting the image file. An image file is essentially a 4K header followed by raw disk data. If OSFMount cannot mount the image at the 4096 bytes offset, I am afraid the file system and data may be damaged beyond repair.
Re: NetWorx version did not update
10 years ago, by Andrew in NetWorx Forum
Sorry, there appeared to be a sync glitch on the download server and the incorrect version was available for download for several hours. Now the issue has been fixed and the correct download is available. Please download a fresh copy from the home page (download links are at the bottom of the page).
Re: Macros in names of Automatic Reports files
10 years ago, by Andrew in NetWorx Forum
There is no macro or variable that can be used in the file names, because we didn't expect it to be used this way. I guess it's possible to add it, but what's the point in keeping those generated reports if you can build a report over any period at any time in NetWorx?
Re: Cannot get 5.5 to install on Win 10
10 years ago, by Andrew in NetWorx Forum
It seems to be a pretty common issue when security permissions on a temporary folder are incorrect. Please see this thread for options you can try. There's also a good chance your antivirus silently blocks the installation, so try turning it off.
Re: Reading Fritz!Box 7490 router UPnP
10 years ago, by Andrew in NetWorx Forum
I have checked what Fritz!Box Traffic does internally and found it issues a UPnP command called GetAddonInfos. It seems to be specific to Fritz!Box and when called it returns ByteReceiveRate and ByteSendRate. The Fritz!Box Traffic app simply displays these values, while their calculation is done by the router, which also explains the unrealistically looking graph with two straight lines. Since
10 years ago, by Andrew in Network Scanner Forum
You probably have the live display activated. Just choose View - Disable Live Display from the main menu and things should be back to normal.
Re: Feature Improvement Request: Run WiFi Guard as a Service
10 years ago, by Andrew in WiFi Guard Forum
At the moment there is no plan to rewrite WiFi Guard as a service. Is that the portable version you are trying to run as a service?
Re: Reading Fritz!Box 7490 router UPnP
10 years ago, by Andrew in NetWorx Forum
Cool, could you please try the new build? It's got a custom UPnP implementation; if it doesn't work, we can debug and fix it.
Re: Loading Disk Image via file association
10 years ago, by Andrew in RAM Disk & RAM File System Forum
Not at the moment. You have to go through Image - Mount Image in the main menu.
Re: Reading Fritz!Box 7490 router UPnP
10 years ago, by Andrew in NetWorx Forum
Yes, unfortunately it suggests an issue with the data router reports. At the moment NetWorx uses the built-in Windows UPnP implementation which fails if a router is not strictly compliant to the UPnP standard. The most common issue is when the router's firmware uses signed integers to store DL/UL counters and then turn negative after 2 GB (2^31). This could be worked around if we wrote our
Re: NetWorx is terminating Capture One process
10 years ago, by Andrew in NetWorx Forum
Yes, this option activates the driver which may, in turn, cause network issues with some apps. You can try a different driver (NetWorx comes with two), or use WinPCap as described here.
Re: Reading Fritz!Box 7490 router UPnP
10 years ago, by Andrew in NetWorx Forum
Most likely it's a bug in the router that reports negative values for UL/DL counters. Could you please try this portable build and post here what it prints in the console?
Re: Recommended Windows version for the latest Bandwidth Manager
10 years ago, by Andrew in Bandwidth Manager Forum
It depends on how you actually use it. For example, if the computer is to be a bridge, it doesn't matter as the traffic data never reach the TCP/IP stack. It's forwarded by BWM in this case. Anyway even when using the ICS I wouldn't be concerned unless you have hundreds of users.
Re: Support for .img compression
10 years ago, by Andrew in RAM Disk & RAM File System Forum
That's a bit complicated because we are using differential writing where only the changed blocks are written back from a RAM Disk to its associated image. Regular compression can't be used this way as we'd be unable to only update specific parts of the image file when it's compressed.
Re: Suggestion: custom exclusion list based on MAC address filter
10 years ago, by Andrew in WiFi Guard Forum
Great, thanks! We'll include this into the next release.
Re: Unable to uninstall after forgetting the password
10 years ago, by Andrew in NetWorx Forum
If NetWorx isn't showing under Add/Delete Programs in the Control Panel, it most likely was never installed and you use the portable version. In this case simply delete the application's folder. Please see these links: about forgotten password and what to do if NetWorx uninstaller reports it is running.
Re: Unable to complete system state backup once RamDrive installed
10 years ago, by Andrew in RAM Disk & RAM File System Forum
Try turning on HDD emulation in the RAM Disk's properties. Some apps don't support standalone volumes and require a full hard disk drive to be emulated.
Re: Lookup IP addresses are different to those displayed by WiFi Guard
10 years ago, by Andrew in WiFi Guard Forum
Good question. Please post here a screen shot of both and we'll have a look.
Re: Suggestion: custom exclusion list based on MAC address filter
10 years ago, by Andrew in WiFi Guard Forum
Thank you for your feedback. I think suggestion #1 is a great idea and we've just implemented it. Download the latest update and let me know how it works for you. Regarding features #2 and #3 perhaps we can implement it at a later stage. With the newly added partial matching feature you should stop getting false alerts for the same device anyway.
Re: How to know how much data is used by the running software?
10 years ago, by Andrew in NetWorx Forum
See the Applications tab under Usage Reports.
Re: Recommended Windows version for the latest Bandwidth Manager
10 years ago, by Andrew in Bandwidth Manager Forum
There's a possibility of a dead lock not caught in tests. If the lockup happens again and is reproducible, please go to the registry and set CriticalSectionTimeout to 60 (seconds) at HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\CriticalSectionTimeout Then reboot the system and wait for the BWM lockup to happen again. Once it happens wait, for 1 minute, which will cause a
Re: Some rules stopped working. Traffic is limited without any rules
10 years ago, by Andrew in Bandwidth Manager Forum
Interesting, I never met this issue before. Thank you for sharing the solution!
Re: Some rules stopped working. Traffic is limited without any rules
10 years ago, by Andrew in Bandwidth Manager Forum
Well you can run Wireshark and see if there's any traffic to those MAC addresses or there isn't. I am afraid I can't see what's happening from here.
Re: Recommended Windows version for the latest Bandwidth Manager
10 years ago, by Andrew in Bandwidth Manager Forum
We develop BM on Windows 8, though anything from Windows XP to Windows 10 or their server edition will do. Just try not to use it with a third-party firewall or antivirus software installed on the same server as the software may interfere with each other.
Re: Some rules stopped working. Traffic is limited without any rules
10 years ago, by Andrew in Bandwidth Manager Forum
This means only the MAC addresses of 000AF36A7000 (unicast) and FFFFFFFFFFFF (broadcast) have been seen in the traffic. What's your configuration and what are you trying to achieve?
Re: Some rules stopped working. Traffic is limited without any rules
10 years ago, by Andrew in Bandwidth Manager Forum
Probably the MAC address is not what you expect it to be. Make an Any/Any rule and then set the tracking mode to Destination MAC address. You should be able to see captured MACs in the main view as streams.
Re: Some rules stopped working. Traffic is limited without any rules
10 years ago, by Andrew in Bandwidth Manager Forum
Unfortunately there wasn't much info in the DB to shed light on this issue. I went ahead and ran a test on Windows 2008 R2 x64 with the latest version, but everything worked as expected. The speed was up to 50 MB/s. I guess the culprit may be a combination of network drivers or a conflict with other software installed on your server. Since version 3.1.3 worked for you, I'd recommend to