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Re: How to remove the graph frame

8 weeks ago, by Andrew in NetWorx Forum

These are window edges added by Windows, which means they can be slim or thick depending on the Windows version you are using. It is possible to turn the frame off in NetWorx hidden settings: set the Frameless graph window parameter to True. As a drawback though, you will be unable to resize it.

Re: Desk Band for Windows 7 64 bits

8 weeks ago, by Andrew in NetWorx Forum

Yes, it's been working since 2011, when the compiler finally became available and we were able to build the 64-bit version of NetWorx

Re: Running portable Network Scanner from USB (licence question)

8 weeks ago, by Andrew in Network Scanner Forum

You would normally have the portable version on a USB stick, not the installed one. So simply download the new portable version from the Network Scanner home page via Windows Portable button and unzip the files onto your USB drive. It's as easy as that

Re: How to enter license key without user interface

2 months ago, by Andrew in Connection Emulator Forum

Yes, it is possible. Licence information is kept in the registry and it can be imported from a file or written with the reg command. It can placed in Software\SoftPerfect\SoftPerfect Connection Emulator\Global\License either under HKEY_CURRENT_USER (for current user only) or HKEY_LOCAL_MACHINE (for all users on the computer). Simply remove the markers from your licence key and combine multi

Re: Running portable Network Scanner from USB (licence question)

2 months ago, by Andrew in Network Scanner Forum

It does not update by itself without asking you first. For example, the free update period might have expired, so the program notifies the user and lets them decide. If the automatic check for updates is enabled, it will let you know that a new version is available. Then, if you wish, you can download it and update to the new version by replacing its files on USB.

Re: Find out Linux OS version

2 months ago, by Andrew in Network Scanner Forum

If you have an account on the Linux systems being scanned, you can use the Remote SSH feature. The Network Scanner will connect to each system, authenticate and capture a command's output. For example, uname -a will return OS version as shown in the attached screen shot. It's possible to use any Linux command line tools to extract more information.

Re: VLAN column is empty

2 months ago, by Andrew in Switch Port Mapper Forum

Thank you for the confirmation. As this was a significant bug, we have published new version 2.0.10. You can download it from the Port Mapper home page.

Re: Error downloading NIC vendor database

2 months ago, by Andrew in Network Scanner Forum

It looks like your Internet Explorer is corrupted, not installed or has a configuration issue. You can simply download OUI.txt directly via this link. Then place it either in the application folder (for the portable version), or in %APPDATA%\SoftPerfect Network Scanner (for the installed version).

Re: Support for versions 4.0.4 and 4.0.3

2 months ago, by Andrew in RAM Disk Forum

You can use version 4.0.3 if you wish, however if there is a bug that needs to be fixed, you will need to upgrade to 4.0.4 or a version that is the latest at the time. This may require a licence renewal. In other words, we don't retrospectively fix bugs in older versions. Instead, all fixes are done in the latest version and that's the version we recommend using. Having said that, both 4.0.

Re: Monitoring a router shows only a few hundred megabytes

2 months ago, by Andrew in NetWorx Forum

There should be a second NetWorx icon in the notification area, when launching the portable version. Please check the full list of icons in the notification area as per this Microsoft guide. Alternatively you can quit the old installed version before running the new portable one. Then the only NetWorx icon will be the one that belongs to the new portable version.

Re: Monitoring a router shows only a few hundred megabytes

2 months ago, by Andrew in NetWorx Forum

I would say it's just that the new router doesn't provide correct data. A router normally maintains its DL/UL counters which NetWorx polls periodically. The UPnP standard prescribes the counters to be 32-bit unsigned integers. This means they continuously go up from 0 to 4 GB. There is a chance that your router might have a bug in its firmware code and it uses signed integers, which turns the

Re: How to check which program is using too much data

2 months ago, by Andrew in NetWorx Forum

Simply enable the "Ignore local traffic within the LAN" setting on the Main settings tab, as highlighted below: After that, you will be able to see per application usage report on the Applications tab: If you are using Windows 10, it's quite possible it will be listed under System or similar as Windows 10 downloads tons of stuff without asking the user. If that is the cas

Re: HP/3Com switches only show VLAN interface

2 months ago, by Andrew in Switch Port Mapper Forum

It's hard to tell outright. It's probably either that the switches do not expose this information via SNMP, or they do so in a format that the app didn't understand. We may be able to see what's happening there with a tool called snmpwalk, which dumps the entire SNMP tree. If you could run the snmpwalk tool against your switch and send us the output via a support ticket, we may be able to tell

Re: Unable to write netscan config file

2 months ago, by Andrew in Network Scanner Forum

Yes, this makes sense - thank you. I guess something like this should work: Save the number of columns into a config file. When reading a config file, if it's present, create that number of columns. If it's not present, use the default number of columns as it is now. Does this sound good?

Re: Error loading config file: Assertion failure

2 months ago, by Andrew in Network Scanner Forum

Please see this topic for the detailed explanation and the solution.

Re: Unable to write netscan config file

2 months ago, by Andrew in Network Scanner Forum

We have resolved this issue in version 7.1.4, which can be downloaded from Network Scanner home page. Basically this error occurs when a config file is shared between multiple instances of the application while at least one instance has non-standard column count. In other words, when one instance is launched with /maxcols:X to increase the number of columns, their configuration will be saved n

Re: Unable to write netscan config file

3 months ago, by Andrew in Network Scanner Forum

Thank you for reporting this issue. We've found what causes this and are working on a solution. I will post an update here shortly.

Re: Seaching through result won't jump to focus

3 months ago, by Andrew in Switch Port Mapper Forum

That was indeed a bug, thank you for reporting it. We have fixed it in the latest builds, please download here: installer or portable.

Re: Saving result issue: invalid text in CDP line

3 months ago, by Andrew in Switch Port Mapper Forum

It looks like there are either non-printable characters present in the CDP string or the string is UTF8-encoded. Please try the latest build that adds UTF8 support and let me know if the problem persists.

Re: Feature Request: Custom Schedules or Web API

3 months ago, by Andrew in Bandwidth Manager Forum

You are right: it's not a trivial addition. While it may be useful for some users, we prefer to keep the product as simple as possible, leaving customisation to the users. For complex usage scenarios, rules and quotas can be modified by an external program or script. We use a standard SQLite 3 database that can be read and written from many programming languages and environments. You can find

Re: Import rules requires a DB file while export produces an XML file

3 months ago, by Andrew in Bandwidth Manager Forum

The change of file format occurred in newer versions. Unfortunately there is no way to import data from versions 2.x into 3.x as most data structures have changed significantly when the product was redesigned from scratch. The only way is to recreate your rules manually, but if you have a list of IP or MAC addresses you want to reuse, you can use Rules - Add Batch in the main menu to add more

Re: Retaining friendly names between scans

3 months ago, by Andrew in Network Scanner Forum

Yes, in the older versions the names were stored as a Base64-encoded strings. In the latest (paid) versions the config is more human- and machine-readable. I am glad you have figured out how the names ended up being lost. Simply be careful not to overwrite the config file and friendly names will never be lost again.

Re: Administrative shares and hidden shares

3 months ago, by Andrew in Network Scanner Forum

Yes, as WindowsStar just explained, these are so-called hidden shares. They are normally not visible when browsing the network, so one would need to know their exact name to access. However, the Network Scanner is able to discover them and show alongside with regular shares. Hidden shares are created by adding a dollar sign to the end of the name, so all administrative shares are hidden shares

Re: Retaining friendly names between scans

3 months ago, by Andrew in Network Scanner Forum

This is a snippet from a scan result file. It only contains found devices and their friendly names mapped during that scan. Mappings themselves are kept in the config file, you can open its XML and see something like: <mapnames> <item> <ident>1.2.3.4</ident> <value>test</value> </item> <item> <ident>4.5.6.7</id

Re: RamDisk console and SQL service dependency

3 months ago, by Andrew in RAM Disk Forum

There is no need to play with the ramdiskc console utility in this scenario. It's not designed to be a service, nor can it be one. You can simply define a boot-time RAM disk to be mounted by our driver during system boot. It starts before any services are initialised. See Disk - Add Boot Disk in the RAM Disk's main menu. In some cases MS SQL can start before a RAM Disk has fully initialised

Re: Option to exclude networks from monitoring

3 months ago, by Andrew in NetWorx Forum

The option is there, under menu Settings - Main - Monitored Interfaces - Networks. The Networks button lets you exclude certain networks from monitoring. For example, if you have NetWorx installed on a laptop and you would like it to monitor traffic in your home network only, you can use this feature. It detects all networks you connect to and identifies them based on the MAC address of the de

Re: E-mail using IMAP: what to enter for SMTP server?

3 months ago, by Andrew in WiFi Guard Forum

IMAP is used to receive and read e-mail, and SMTP is used to send it. SMTP setting depends on the e-mail service you are using, and sometimes your Internet provider. If you are using an e-mail program like Thunderbird or Outlook, check how SMTP server is configured in that program. Otherwise, contact your e-mail provider or search the web for "SMTP <your e-mail supplier name>"

Re: Shared folders access permissions

3 months ago, by Andrew in Network Scanner Forum

This simply means there are some shared folders on your computer and the Everyone user can read one or more of them, while only administrators can write. It is generally up to you how to set the permissions, but if you don't want the that user to access your shared folder, here is a Microsoft article on how to set up access to a shared folder.

Re: Custom colors for the graph

3 months ago, by Andrew in NetWorx Forum

Thank you for your purchase and the feedback. It is indeed a good idea and is relatively easy to implement. We've just done that, and the new version will display the Custom... option in the drop-down lists of colour names, as shown in the screen shot below. You can download the new build here and install over your current installation.

Re: Adding quota boost to a specific IP address

3 months ago, by Andrew in Bandwidth Manager Forum

There is a workaround you could use without having to create a rule for every client. For example, if you want to give 1 GB to IP address 1.2.3.4: Create a quota for 1 GB with its Initial Rate set to Unlimited (or a max speed - whichever is required). Set its Reduced Rate to Suspend. The quota will only need to be created once. Then when you want to give 1 GB to 1.2.3.4, you can add a rule