Show all posts by user

Re: Router traffic graph stopped showing data

11 months ago, by Andrew in NetWorx Forum

If you have not changed absolutely anything on your Mac, perhaps that's a router update or glitch? Please try restarting your router, and if that doesn't help we can investigate further.

Re: NTFS RAM Disk slowly leaks space due to indexing

11 months ago, by Andrew in RAM Disk Forum

Thanks, we'll have a look at what can be done and post an update here.

Re: NTFS RAM disk gradually loses space due to indexing

11 months ago, by Andrew in RAM Disk Forum

I believe the indexing should be off by default, at least the setting that enables indexing contents is off when we create a new RAM disk on our test system. If for some reason it's on by default on your system, I would suggest using exFAT instead. Generally, NTFS is more advanced as it supports file compression, symbolic links, quotas and transacted operations. On the other hand, exFAT is mor

Re: What to do when local and remote devices have the same IP address

11 months ago, by Andrew in Network Scanner Forum

It is not a problem with the Network Scanner app. It is how networks work in general. You have an address space conflict between a local device with a certain IP address and a remote device with the same address. In such case, which address Windows connects to would depend on the routing table and route metrics (cost). As a temporary solution, the user can add a new routing table entry to sp

Re: How to remove incorrect dates/data from the database

12 months ago, by Andrew in NetWorx Forum

It is generally safe to delete them. But before doing that I recommend running this command: PRAGMA foreign_keys = ON; This will enable foreign key enforcement, so any deletion will also remove any linked data from other tables.

Re: PC freezing randomly

1 year ago, by Andrew in NetWorx Forum

Thank you for your feedback. I apologize for the inconvenience caused and appreciate your loyalty as a long-time NetWorx user. It's unfortunate that version 7.1.2 still freezes your computer. I guess it may be something specific to your hardware or other programs you have installed. The TDI driver option it no longer available because Microsoft is deprecating this technology and it's poorly su

Re: Download speed not displaying in taskbar

1 year ago, by Andrew in NetWorx Forum

It's hard to say without knowing your exact configuration, but here is a list of things to check: Please make sure you are running the latest version (7.1.2). It can be downloaded from the home page. If NetWorx is configured to monitor applications, it may be a good idea to reinstall it. This will ensure the network driver is properly registered. If NetWorx is configured to monitor a local n

Re: Not creating all folders on startup

1 year ago, by Andrew in RAM Disk Forum

If you are using a forward slash, i.e. Temp/Chief Architect as you wrote above, please try with a backslash, i.e. Temp\Chief Architect, and let us know if this helps. On Windows, file and folder paths use backslash. If this doesn't solve the problem, please send us your exact disk configuration by choosing File - Export Disks from the main menu, and we will investigate this issue.

Bug report: Incorrect Remote Time sorting - Fixed

1 year ago, by Andrew in Network Scanner Forum

Sorting by remote time has just been fixed in the latest build.

Re: Taskbar icons disappear when Stardock Start11 is used

1 year ago, by Andrew in NetWorx Forum

It looks like Start11 is not compatible with NetWorx taskbar graph. Once we installed Start 11 and ran it alongside NetWorx, it led to odd animations and a constant taskbar resize loop. This is likely because both apps directly manipulate the taskbar and its elements, due to Microsoft's crippling taskbar functionality in the latest versions of Windows. However unticking Display Speed in Taskbar

Re: D-Link DGS-1510-52XMP

1 year ago, by Andrew in Switch Port Mapper Forum

SoftPerfect Port Mapper supports both dot1dTpFdbTable and dot1qTpFdbTable, but this issue likely stems from the fact that it fetches them in exactly this order. So if there was some data in the d-table, the software would not look into the q-table. We have just updated the Port Mapper so that it fetches the tables in reverse order, that is the q-table first, then failing that, the d-table. In a

Re: UI scaling issue with Windows font size

1 year ago, by Andrew in NetWorx Forum

That definitely looks wrong. Please try the latest build. If it does not solve your problem, please provide more details about your system version and DPI settings, and we will do further checks. NetWorx is supposed to support both large fonts and HiDPI. Here it is on Windows 10 with 200% scaling and large fonts, and everything looks fine:

App randomly closes/crashes on macOS - Solved

1 year ago, by Andrew in NetWorx Forum

Unfortunately these crashes are still a mystery since we cannot reproduce them. However we have added a workaround. Now upon launch the app will spawn a second process to watch itself. In case of any unexpected termination, it should gracefully restart the app without any inconvenience for the user. Please download the new build and let us know how it works for you.

Re: App randomly closes/crashes on macOS

1 year ago, by Andrew in NetWorx Forum

That's not something we have been able to reproduce with the latest version, but we can have a look into it again. Could you please tell me the following details? Version number of your NetWorx Version number of your macOS CPU type: M1 (Apple Silicon) or Intel How often or when does it crash?

Re: Merge bookmarks

1 year ago, by Andrew in Network Scanner Forum

That's a good point. We have just updated the app, so it will now ask how you want to import bookmarks: Merging it done by the name of each bookmark.

Re: How to select byte (B) instead of bit (b) in speed settings

1 year ago, by Andrew in NetWorx Forum

Simply change the Transfer rate unit on the Graph tab in Settings: Then reopen the Settings and you will be able to choose KB/MB/GB:

Re: Monitoring of multiple hosts using ping

1 year ago, by Andrew in NetWorx Forum

The Connection Monitor feature does exactly that: It pings three highly available IP addresses (1.1.1.1, 8.8.8.8 and 9.9.9.9) and displays the connection status. It also records ping times and any downtime. It can be found in the popup menu:

Re: Repeated drops on the graph after changing from bytes to bits - Fixed

1 year ago, by Andrew in NetWorx Forum

Great, thanks for reporting this issue. The fixes will be included in the next release.

Repeated drops on the graph after changing from bytes to bits - Fixed

1 year ago, by Andrew in NetWorx Forum

Indeed, this was caused by another 32-bit integer overflow at 4.2 Gbps mark (2^32). We have just fixed that by using a 64-bit integer. Please download the new build and let us know how it works for you.

Re: Repeated drops on the graph after changing from bytes to bits

1 year ago, by Andrew in NetWorx Forum

Looks like the new build only fixed the problem partially as the spikes present on the MB graph are gone: We will have another look into the spikes on the Gbit graph - it definitely looks wrong.

Re: Repeated drops on the graph after changing from bytes to bits

1 year ago, by Andrew in NetWorx Forum

This seems to have been caused by a 32-bit counter rollover that was not handled correctly. Please try the new build and let us know how it works for you.

Re: Repeated drops on the graph after changing from bytes to bits

1 year ago, by Andrew in NetWorx Forum

It may be specific to your configuration, so if you'd like us to have a look at it, please send us a copy of your config file: Go to Usage - Backup. Save it to a DB3 file. Compress the file to ZIP. Attach the compressed file to your message. We would like to have a better look at your case, as in our tests the graphs look correct and identical:

Re: How exactly does "Save Contents to Image" work?

1 year ago, by Andrew in RAM Disk Forum

The image file is written in 2 MB blocks, and only the blocks that have changed since the last read or write will be updated. In other words, when saving data to an image, only changes are written, not the entire image. P.S. The "Save Contents to Image" option was renamed into "Save to File on Shutdown" in the newer versions, to make its function clearer for new users.

Re: Cache Relocator for Chrome browser with multiple profiles

1 year ago, by Andrew in RAM Disk Forum

That's a good idea. The latest build now shows the cache size and number of files in it:

Re: Taskbar transparency doesn't work on some Windows systems

1 year ago, by Andrew in NetGenius Forum

This is because the window uses a style called WS_EX_LAYERED, and this style is supported for top-level windows and child-windows starting from Windows 8. Older versions of Windows supported WS_EX_LAYERED only for top-level windows, so the window cannot be transparent. As a workaround, you can choose the background colour similar/identical to your taskbar colour, and it will look exactly t

High CPU usage since moving from 6.x to 7.x - Fixed

1 year ago, by Andrew in NetWorx Forum

We have just fixed the excessive CPU consumption when the window is locked. Please download the latest build here and let us know how it works for you.

Re: High CPU usage since moving from 6.x to 7.x

1 year ago, by Andrew in NetWorx Forum

Thank you for the screen shot. It turns out the Lock window position button causes excessive CPU usage when enabled. You will see that CPU usage drops to nearly zero when the window is not locked. We'll get this fixed shortly and provide an update.

Re: High CPU usage since moving from 6.x to 7.x

1 year ago, by Andrew in NetWorx Forum

Thanks, we will have a look into this shortly. In the meantime, could you please post here a screen shot of your NetWorx graph?

Re: High CPU usage since moving from 6.x to 7.x

1 year ago, by Andrew in NetWorx Forum

It is strange indeed. In our tests NetWorx seems to consume nearly zero CPU time: That said, version 7 is essentially a new (completely rewritten) product, and we will be improving it over time.

Re: Upward arrow or "^" symbol on taskbar graph

1 year ago, by Andrew in NetWorx Forum

There has been one other customer with a similar issue. Unfortunately the cause is still unclear, but there is a workaround. Simply go to Settings - Graph Colours and untick Transparent background in taskbar. If you wish, you can set the graph background colour to be similar to your taskbar colour, so it will look the same as with transparency.