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Re: Networx is not running after the last Win 10 update

2 months ago, by Andrew in NetWorx Forum

That message comes from the taskbar extension that displays usage information directly in the taskbar. The extension depends on the actual NetWorx app, which needs to be running for the extension to function. So is the NetWorx app running? That is: Is there networx.exe process running? Is there a notification area icon? Can you access application features?

Re: How to show the Everyone group on shares

2 months ago, by Andrew in Network Scanner Forum

Unfortunately there isn't a ready-to-use function for that. Perhaps this free utility from Microsoft can help?

Re: Is there a Linux version?

2 months ago, by Andrew in Network Scanner Forum

We don't have a Linux version of this application. However, you may be able to run it with Wine (as well as any other Windows apps).

Re: MAC addresses from a remote site are not showing

2 months ago, by Andrew in Network Scanner Forum

It's exactly that: MAC addresses by design do not get passed across routers or VPNs (ARP protocol messages are not exchanged across). You can see this mentioned in this "Getting IP and MAC address from behind a router" discussion. We employ a few methods related to MAC address resolution as can be seen in the application: The ARP query method sends an ARP packet to the target devic

Re: Office 2010 C2R crash: possible conflict with exFAT disk mounted at boot

2 months ago, by Andrew in RAM Disk Forum

Thank you for the feedback. Unfortunately ReFS isn't currently on the list due to the extreme complexity of its data structures, which we have to create manually (system formatting routines are not available at the time RAM disk driver starts). At the same time there isn't a clear benefit of ReFS since NTFS serves well for almost any purpose. Regarding exFAT vs NTFS performance, we've seen

Re: Office 2010 C2R crash: possible conflict with exFAT disk mounted at boot

2 months ago, by Andrew in RAM Disk Forum

That's odd, I guess then Office somehow doesn't like exFAT regardless of the volume type. I am pretty sure RAM disk creates a valid exFAT volume structure, you can check that with chkdsk against the exFAT RAM disk. I suppose you could use NTFS as an alternative, or stick to a logon-time exFAT disk. Unfortunately there isn't much we can do here, since it is one of the MS drivers that fai

Re: Office 2010 C2R crash: possible conflict with exFAT disk mounted at boot

2 months ago, by Andrew in RAM Disk Forum

It sounds like Office 2010 C2R somehow doesn't like exFAT, possibly in combination with a standalone volume, which is created by default. Please try ticking Hard Disk Emulation in your RAM Disk's properties and let me know if this helps. This setting emulates a complete hard disk drive with partitions indistinguishable from a real device.

Re: Meaning of 'data both' graph setting

2 months ago, by Andrew in NetWorx Forum

Data both is used where both incoming and outgoing readings are charted. It allows seeing the In and Out traffic on a single graph. Please see this article that explains the graph in details.

Re: Column number limit and WMI queries

2 months ago, by Andrew in Network Scanner Forum

There is still the default limit of 10 columns of each type. It is currently not possible to have this number stored in a config file because the columns are created before the config file is loaded. If you need more columns of each type, simply add /maxcols: to the command line, e.g.: netscan.exe /maxcols:20

Re: Decrease in Intel/Windows usable RAM speed

2 months ago, by Andrew in RAM Disk Forum

It is likely to be caused by some changes in the latest Windows update. The changes we made between versions 4.0.7 and 4.0.8 in no way could cause this variation in performance. On a related note, we recommend to use exFAT rather than NTFS for maximum performance. The exFAT file system doesn't suffer from transactional overhead and performs 10-20% better than NTFS.

Re: Access and control BWM remotely and from LAN

3 months ago, by Andrew in Bandwidth Manager Forum

The Bandwidth Manager software uses standard TCP protocol on port 8701. To connect within the LAN, you simply need to put the LAN side IP address in the connection dialog. To connect from outside, you would need to setup port forwarding on your router to direct incoming connections to port 8701 to the WAN side IP address. Then you would specify the router external IP address in the connection

Re: Failures in HTTP traffic in local network only

3 months ago, by Andrew in Connection Emulator Forum

Honestly that's one of the most mysterious network issues I have seen. My best guess would be that MS Edge and Chrome play with TCP retransmission timeouts in LAN connections. To narrow this issue down, I'd recommend to try a couple of variations: With the emulator running, try fetching the local page on 10.180.1.113 using curl or wget. If that works fine, the culprit is probably in some pla

Re: Can I turn SSD into RAM disk

3 months ago, by Andrew in RAM Disk Forum

If you wanted to use some of your SSD as if it were RAM, Windows already comes with this feature built-in. It is called a page file or swap file, and it is automatically used by Windows when more RAM is needed. You can read more in this article or just google for "page file".

Re: Separate installer of bandwidth control service

3 months ago, by Andrew in Bandwidth Manager Forum

You can extract an InnoSetup script from any program using the Innounp tool. It will extract individual files as well.

Re: Error C000009A after Windows 10 1809 update

3 months ago, by Andrew in RAM Disk Forum

We have investigated this issue where only disks smaller than 4096 MB could be created in the newest builds of Windows 10. It turned out Microsoft has suddenly changed memory limits in their allocation routines. In tech-speak, there is a function called MmAllocateNodePagesForMdlEx, where Microsoft documentation states: Quote The maximum amount of memory that MmAllocateNodePagesForMdlEx can

Re: RAMdisk size became limited to 4095 MB after Windows 10 1809 update

3 months ago, by Andrew in RAM Disk Forum

Looks like the issue is still present in build 17763 that has become the official release. We will publish an update to the RAM Disk app in a couple of days to work around this problem.

Re: Account rights required to lookup logged users

3 months ago, by Andrew in Network Scanner Forum

Most likely you would need to be a domain admin to look up logged on users. Our Network Scanner uses three different methods, whichever succeeds: Windows API call NetWkstaUserEnum() NetBIOS request and response analysis WMI query "SELECT UserName FROM Win32_ComputerSystem" If all that fails, you can try the predefined script called "User logon time" as shown below. I

Re: RAMdisk size became limited to 4095 MB after Windows 10 1809 update

3 months ago, by Andrew in RAM Disk Forum

Good news here! We've investigated this issue, and though it's not clear why it is now happening, it is fixable. It turned out Microsoft has changed something about memory limits in their allocation routines. In tech-speak, there is a function called MmAllocateNodePagesForMdlEx, where the documentation states: Quote The maximum amount of memory that MmAllocateNodePagesForMdlEx can allocate

Re: RAMdisk size became limited to 4095 MB after Windows 10 1809 update

3 months ago, by Andrew in RAM Disk Forum

This issue seems to be caused by something Microsoft changed in Windows version 1809 and earlier builds of Insider Previews. From our experience, things are often broken in Windows preview builds, so we'll check how it works once the release is out (it looks like it's only a few days away).

Re: Password is visible in Password Manager

3 months ago, by Andrew in Network Scanner Forum

It does indeed have the password reveal function for convenience. This way the user can make sure a correct password is used in scanning. While, like you mentioned, it could be a security risk, sharing a configuration file invariably means that passwords must go into that file. The passwords are encoded (not clear text), but whoever receives the file has at least two other options to recover t

Re: Transparent graph background

3 months ago, by Andrew in NetWorx Forum

I totally agree with you that Windows 7 is a better system, and that's what we use here too. Thing is the transparent drawing API works in the notification area on Windows 10, but does nothing on Windows 7. If we find a way that works on Windows 7 as well, we will definitely add it to NetWorx.

Re: Separate installer of bandwidth control service

3 months ago, by Andrew in Bandwidth Manager Forum

Revoke their administrative privileges on those computers. If they use admin accounts, they can do anything, whether you want them or not. The version of control Bandwidth Control Service and Management Console has to match. Otherwise it will refuse to connect and will report version mismatch.

Re: Transparent graph background

3 months ago, by Andrew in NetWorx Forum

For some reason MS implemented transparent drawing differently on Windows 7 and Windows 10. It works this way, with a transparent notification area graph on Windows 10:

Re: Separate installer of bandwidth control service

3 months ago, by Andrew in Bandwidth Manager Forum

The /NOICONS InnoSetup parameter only works if the AllowNoIcons directive was set to "yes", while in our package it's set to "no". Use this special build (file bandwidth_manager_setup.exe), it will work as you require.

Re: Some SNMP requests are not sent

3 months ago, by Andrew in Network Scanner Forum

That's rather odd. I have imported your entries and I can see 4 requests sent (2 for each community per item): Then Wireshark shows: I recommend to try changing the SNMP version in these items from Windows built-in to SNMPv1 to rule out issues with Windows SNMP libraries. This will use our own implementation that doesn't depend on snmpapi.dll and mgmtapi.dll. Also, make sure you

Re: Need separate installer of Bandwidth control service

3 months ago, by Andrew in Bandwidth Manager Forum

We don't have a separate installer for the bandwidth control service. You can however use silent installation by launching the regular installer as: bandwidth_manager_setup.exe /COMPONENTS="svc" /SILENT

Re: LAN freezes every 10 minutes exactly

4 months ago, by Andrew in Bandwidth Manager Forum

Yes, try doing these two commands in admin command prompt if the problem occurs again: net stop BMService net start BMService If this helps, the easiest thing is probably setup a watchdog script that tests network reachability and restarts the service should something go wrong.

Re: LAN freezes every 10 minutes exactly

4 months ago, by Andrew in Bandwidth Manager Forum

Unfortunately there isn't much known about this issue. As we have a number of customers running their BM instances 24/7 with zero issues, there seems to be an external reason that only affects a few users, most likely connected to network card drivers. Just a couple of questions to narrow it down: When you say restarting the software does nothing: did you restart the actual Bandwidth Manager

Re: Error when downloading MAC-address or NIC database

4 months ago, by Andrew in Network Scanner Forum

It appears to be caused by an Internet Explorer configuration issue, as the Network Scanner uses its API to download files. As a workaround you can easily download the file manually. Then, if you are using the installed version, unzip the downloaded OUI.TXT to: C:\Users\<UserName>\AppData\Roaming\SoftPerfect Network Scanner\ If you are using the portable version, unzip OUI.TXT into

Re: Custom folders, volume label and drive icon

4 months ago, by Andrew in RAM Disk Forum

It indeed doesn't make sense to use a 24 GB image for a small amount of data. However, for your goals, you don't need to use an image at all: To have a set of predefined folders and a volume label, simply specify those in your RAM disk's properties as shown below. You can specify any number of folders that can also be nested. As the file system we recommend exFAT or NTFS, the former is a bit f