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Re: Synology router: download tracking issues

4 months ago, by Andrew in NetWorx Forum

Try these alternative apps once download tracking stops: UPnP Gateway Traffic Monitor and UPnP Monitor. If neither works - the problem is in the router itself, and I am afraid there's nothing we can do about it.

Re: Configuring Port Mapper to do MAC to IP lookup from router

4 months ago, by Andrew in Switch Port Mapper Forum

Assuming you have added the router's SNMP details, the software should pick up MAC to IP address mappings from its cache. If you go to the device management and click Test Connection, does the app show information from both the switch and the router as shown below? That's just to make sure it's reachable and user credentials are valid:

Re: Cannot access the drive of image

4 months ago, by Andrew in RAM Disk Forum

I would suspect that copying from the system SSD to the same SSD got that drive's cache filled up with the data, which resulted in a quicker operation. I recommend to try copying from a RAM disk to the same RAM disk for comparison. You can also use the DiskMark app to compare performance in several I/O tests.

Re: Cannot access the drive of image

4 months ago, by Andrew in RAM Disk Forum

It's pretty strange, this error indicates that a component of Windows Explorer wasn't happy with the disk drive. It's likely to be due to some other installed software. As a workaround for this compatibility issue, try ticking Hard Disk Emulation (slower) and choose a different drive letter when mounting the image file. Please note that creating and mounting an image file is not the same as cr

Re: How to check which driver is installed: TDI or WFP?

4 months ago, by Andrew in NetWorx Forum

Check the file properties of networx.sys in C:\Windows\System32\drivers. It should mention TDI or WFP in the file description.

Re: RAMdisk vs RAMcache

4 months ago, by Andrew in RAM Disk Forum

Yes, our RAM Disk is something that's called a software RAM disk. It allocates a block of RAM and treats as if the memory were a disk drive. In other words, it creates a super-fast disk residing in RAM, which is volatile in nature. Anything written to it completely disappears on shutdown (unless the user chooses otherwise), so it's usually used for temporary data like caches and temporary files.

Re: Multiple IP address show same MAC address

4 months ago, by Andrew in Network Scanner Forum

It's hard to say exactly, but generally it is related to how the gateway handles the ARP protocol. As you may know, the ARP protocol is used to resolve device's IP address to MAC address and it's sent to 255.255.255.255. We also use it to see if the device is online, which is commonly known as 'arping'. When you are connected to 192.168.0.x only, the software would request MAC address for eve

Re: Does RAM Disk run when no user is logged on?

4 months ago, by Andrew in RAM Disk Forum

It doesn't depend on the version. It depends on how you create the RAM disk. In the main menu you can choose Disk - Add or Disk - Add Boot Disk. The former will create a RAM disk available when a user is logged on, the latter will create a RAM disk available immediately on the system startup.

Re: Does a Single Business licence allow to scan the whole network?

5 months ago, by Andrew in Network Scanner Forum

Yes, you can scan as many PCs as you like. There is no restriction on the number of scanned devices. All licences are perpetual and valid indefinitely for the product version they were purchased for. In addition, free updates are available for one year from the date of the purchase. After that, updates are available at half-price for any additional year. This article describes it in more d

Re: Monitoring newbie questions

5 months ago, by Andrew in NetWorx Forum

Please see below: No, NetWorx is a regular app, not a service. It only runs when a user is logged in. When it does, it monitors all processes in the system, including services and those from other users logged at the same time. With multiple users using the computer at different times it will show a break down by user. However when more than one user is logged at the same time, all usage will

Re: Thread scan stuck: diagnostics and solutions

5 months ago, by Andrew in Network Scanner Forum

It could the same issue as OP's. In that case it happens deep in the WNetAddConnection2() system API call, which is used to authenticate custom user name and password in several types of scan. It's a fairly common issue, for example discussed here. Unfortunately there seems to be no solution for this problem. The recommended CancelSynchronousIo() call doesn't seem to cancel WNetAddConnection2(

Re: Time in addition to Date in the Rule Schedule

5 months ago, by Andrew in Bandwidth Manager Forum

Apologies for the overlook. Please try this latest build, which includes the time setting, and let me know how it works for you.

Re: How to disable or remove password protection

5 months ago, by Andrew in NetWorx Forum

Please see this article: How to recover forgotten NetWorx password.

Re: Unlimited runtime

5 months ago, by Andrew in Connection Emulator Forum

Simply specify a value of zero, e.g: consim.exe /runtime:0 c:\Scripts\150mslat.xml It will then run indefinitely until the system shuts down or the user logs off.

Re: Missing the Application tab

5 months ago, by Andrew in NetWorx Forum

Most likely you are using the portable version. This report is only available in the installed version, because monitoring of this data requires a network driver to be installed, which is not possible with the portable version. Please use the installer if you need this functionality.

Re: LLDP and CDP information on HP ProCurve 1810-24G

5 months ago, by Andrew in Switch Port Mapper Forum

Thank you for pointing this out. We found that getting CDP and LLDP information was accidentally broken in version 2.0.4. Please download the freshly released version 2.0.7 and it should work properly.

Re: How to create RAMDisk to auto-load with folders every boot

5 months ago, by Andrew in RAM Disk Forum

The RAM Disk app uses two different concepts: A disk image file, or simply image, is a regular file containing the contents and structure of a RAM disk. These can be created and mounted to a drive letter to see and modify their contents (that's what you did). This functionality sits under the Image item in the main menu. A RAM disk, is an in-memory drive, which can be created blank or associat

Re: Email notifications setup: why test fails?

5 months ago, by Andrew in WiFi Guard Forum

Please post a screenshot of your settings here, and I will be able to tell what's likely to be the problem.

Re: Thread scan stuck: diagnostics and solutions

5 months ago, by Andrew in Network Scanner Forum

That's pretty strange then, and I'd love to identify the cause of it. Please submit a ticket here and I will send you a personalised build with debug information to find out what's going on there.

Re: Monitoring Edge and other Windows apps

5 months ago, by Andrew in NetWorx Forum

It does support Edge and other apps, but may require a reinstall. Please see this article as how to make it possible.

Re: Repopulating RAMdrive after rebooting

5 months ago, by Andrew in RAM Disk Forum

It looks like you created an image, but didn't create an actual RAM disk. Have you tried following these steps?

How to create persistent folders on a RAM disk

5 months ago, by Andrew in RAM Disk Forum

There are two types of RAM disk that can be created: A volatile disk. This is where you specify a size, file system, folders, compression and so on. Once the system restarts or shuts down, all contents from this disk will be gone. A persistent disk. This is where you specify an image file which is read to populate the RAM disk. If the relevant setting is ticked, any changes will be written bac

Re: Using RAM Disk for SQL Server tempDB: possible issues

5 months ago, by Andrew in RAM Disk Forum

Hmm... We haven't received any reports about stalled queries, but yes, like you mentioned, it could be virtually anything. My questions would be: Are there any errors or warnings in the MSSQL logs? Does the problem persist when the HDD emulation option is on? I'd say 40% performance penalty is worst-case scenario with a lot of small block I/O. Sequential I/O and larger blocks penalty shouldn

Re: Thread scan stuck: diagnostics and solutions

6 months ago, by Andrew in Network Scanner Forum

There's no out of the box diagnostics for that, but I believe it's caused by a bug in the Windows API FindFirstFileExW (or underlying network driver), which for some reason never returns. Try: Unchecking Check for write access under Options - Shares; and Unchecking all items under Remote File. Then rescan the problematic addresses to see if the issue persists and please let me know.

Re: Feature suggestions for rule overview

6 months ago, by Andrew in Bandwidth Manager Forum

Do you mean the default sort order as they are shown in the main view? If so, please download the updated build - we've made it sorted by IP/MAC address.

Re: Feature suggestions for rule overview

6 months ago, by Andrew in Bandwidth Manager Forum

Thank you for the useful feedback. We've added both: showing comments from groups in the main view and real-time monitor, as well as the highlight now follows the stream when it moves around. You can download the new build here.

Re: RTT: what does it mean?

6 months ago, by Andrew in WiFi Guard Forum

Please see this discussion.

Re: Compatibility with Windows 10

6 months ago, by Andrew in RAM Disk Forum

BSODs are a different story: it means something went really wrong, but not necessarily in our RAM Disk app. When a system crashes with a BSOD, it usually creates a kernel minidump in C:\WINDOWS\Minidump. Please send us the newest minidump file from that folder, so we could have a look at the issue.

Re: Compatibility with Windows 10

6 months ago, by Andrew in RAM Disk Forum

We have ordered an EV code signing certificate, it should be in place for signing in a couple of weeks. Are you experiencing the same issue where the RAM Disk's driver refuses to load on a new Windows 10 installation?

Re: Stats import between Windows and Linux

6 months ago, by Andrew in NetWorx Forum

Syncing is definitely planned, possibly with an option to keep usage records in a cloud.