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3 years ago, by Ann in NetGenius Forum
To avoid bothering our customers with extra messages, and to prevent missed renewals in those instances when emails are lost or caught up in spam, we do not send reminder emails when licences are due for renewal. Instead, the app will let you know once the licence has expired, and you will be able to renew it with a special discount, if you wish and when you wish. Then, you can simply use your
Re: Feature request: Create filter with right-click
3 years ago, by Ann in Network Scanner Forum
We have published the new version of the Network Scanner for macOS. Now its Windows and macOS versions are built upon the same source code and are much closer in their functionality. Please download the latest Network Scanner for macOS and share your feedback or report any bugs in this forum topic or or via our help desk.
Re: RAM disk doesn't mount when image file is on a removable drive
3 years ago, by Ann in RAM Disk Forum
This is likely due to the order in which Windows Mount Manager initialises the connected devices. The RAM Disk driver starts before any portable devices are mounted, so the image file is simply not found at that point of the system startup. You could either move the image file to non-removable storage, or try using a logon-time RAM disk. Logon-time RAM disks are mounted upon user logon, at whic
Re: Tray icon greys out after going online - Solved
3 years ago, by Ann in NetWorx Forum
Good to hear that you quickly discovered the source of the problem. Whenever the notification area icon becomes greyed out and/or the traffic monitoring suddenly stops, there are two things to check: Whether the correct network interface is selected in NetWorx settings, in the drop-down list in the Monitored interfaces section. Whether you are connected to the network selected for monitorin
Re: Issues after updating macOS to Big Sur
3 years ago, by Ann in Network Scanner Forum
@Andreas: Keep an eye on this page, as the beta should be out in the next few days. We'll publish it here, and would love to see everyone trying it and sharing their feedback.
Re: How to monitor smartphone Wi-Fi usage from a desktop computer
3 years ago, by Ann in NetWorx Forum
Unfortunately monitoring a specific WiFi device from a desktop is computer is technically impossible. The reason is that the device communicates with the router directly, and your computer will not see or even know about it. The only way to do this is to monitor the device on the router. This may or may not be possible, as the router itself must support such monitoring. Some top-end routers hav
Re: Locally administered MAC addresses support
3 years ago, by Ann in WiFi Guard Forum
Thank you for your feedback and suggestion. We have added a setting that allows you to automatically mark devices with locally administered MAC addresses as known. Please download the latest version, then go to Settings - Whitelisting, and enable the "Automatically mark locally administered addresses as known" setting. After that, all future scans should treat those devices as known
Re: Maximum RAM disk size on Windows 10
3 years ago, by Ann in RAM Disk Forum
On 32-bit systems, a RAM disk can be up to approximately 3.5 GB. On 64-bit systems, a RAM disk can be of any size. Within the limits of available RAM, of course. Also, just for your information, some years ago a few users reported that they were unable to create a boot-time RAM disk larger than 150 GB. The cause of that could not be determined, but those users successfully dealt with the pr
Re: License update timing, pricing and discounts
3 years ago, by Ann in RAM Disk Forum
I will explain using a single device business licence as an example. Imagine that you bought a single device business licence for the RAM Disk today, on 5 January 2021, priced at $49. Every licence includes one year of version updates. Which means that this purchase gives you a licence key that will work "forever" with today's version of the RAM Disk and with any its version released
Re: Statistics numbers are too high
3 years ago, by Ann in NetWorx Forum
If NetWorx data reports look unrealistically high, please make sure you are monitoring one network interface instead of all interfaces. For that, open the NetWorx settings and choose one specific network interface to monitor. The reason for it is that when NetWorx is set to monitor all traffic on all network interfaces, it sums it all up (which can include LAN traffic and/or multiple virtual and
Re: NetWorx suddenly stopped counting traffic
3 years ago, by Ann in NetWorx Forum
Most likely, your list of network adapters has changed. Please check whether your WiFi or wired network card is listed and selected in the Monitored Interfaces drop-down list. Alternatively, you can try enabling the Ignore local traffic within the LAN option, which will activate a different data collection method, and see if that solves the issue.
Re: How change the "since" date in usage report
3 years ago, by Ann in NetWorx Forum
The Since option always displays the oldest date recorded in NetWorx database. In your case this date is incorrect for some reason, as NetWorx didn't even exist at that time. Sometimes BIOS can add a date record like that. While the usage records cannot be edited in NetWorx, you can edit the database directly. To delete that odd date: Download SQLiteSpy. Launch it, and load the NetWorx da
Re: 'Page Setup' issue in Usage Info
3 years ago, by Ann in Bandwidth Manager Forum
Thank you for reporting this issue. It was a bug that creeped into the latest release, and we have just fixed it. Please download the updated build from the Bandwidth Manager page (the version number remained the same). Install it over your current installation, and you should be able to edit HTML templates normally. I am afraid I am unable to advise about Squid. It is better to ask in thei
Re: How to reset all settings back to the initial configuration
3 years ago, by Ann in Network Scanner Forum
You can revert to the default configuration via File - Current Config - Reset to Default in the main menu. If that doesn't help, please share some screen shots of the "net view" output, as well as what the Network Scanner displays. Generally if net view succeeds, our software should work too, as it relies on the same Windows functionality.
Re: Speed Meter test algorithm
3 years ago, by Ann in NetWorx Forum
Speed testing is done like this: A random block of data is transferred for at least 10 seconds. Each second, a record is made of the speed achieved in that second At the end of the test the average and the maximum values are calculated. For example, let's say we have these measurements in megabits transferred each second: 9 9 8 7 9 5 10 8 9 7 Then: The maximum will be 10, as this is th
Re: Dealing with unidentifiable devices
3 years ago, by Ann in WiFi Guard Forum
The simplest way to identify the devices would be to think of what in your place has access to the Internet. Many devices that were isolated in the past can now connect to the Internet, such as house alarms, fridges, vacuum cleaners, air conditioners, etc. So if you have any of such 'smart' home appliances, keep them in mind too. If the device is hard to identify from its detected name, or if t
Re: Gateway MAC address is partially different
3 years ago, by Ann in NetWorx Forum
As you have already noticed, the MAC address is only partially different. Generally, for the same device, the first three octets of the MAC address match, and the last three octets can differ to a various degree. The first three octets are manufacturer-specific and are fixed. The last three octets can be anything. This is described on the MAC Randomization page of Android OS manual. Random M
Re: How to remove RAM drive after the free trial has expired
3 years ago, by Ann in RAM Disk Forum
Yes, all our software can be removed without purchasing a licence, even after the trial has ended. At SoftPerfect, we strongly believe that users should be able to test software products without pressure or purchasing obligations, and freely delete the software when they no longer need it. Our RAM Disk application can be removed like any other Windows application. Go to Apps & features, loc
Re: Using NetGenius with external IP address lookup tools
3 years ago, by Ann in NetGenius Forum
The lines that look like "domain: https" are not incorrect. Here, https is not a URI scheme, and the domain name does not form a URI. It is displayed in the domain-name: port-number format. In this case, port-number is 443, and its textual representation is https. In general, something like "some-domain: 1234" means there is a connection to that domain to port 1234. However
Re: How to block a specific connection of an application
3 years ago, by Ann in NetGenius Forum
Unfortunately, NetGenius doesn't support blocking or limiting individual connections. Blocking and setting limits is done at the application level, i.e. it is possible to set a limit on an application or block the whole application, but not a specific connection within that application. There is however a workaround. You can add watch.redd.it to the Windows hosts file and map it to 127.0.0.1, w
Re: How to move tray icon to another screen
3 years ago, by Ann in NetGenius Forum
It really depends on your Windows settings. If you can get the notification area (the part of the taskbar with the clock) to display on the second monitor, then NetGenius can be shown there too. Otherwise, it's not possible - it's a Windows limitation.
Re: Inconsistent scanning results: some info is missing sometimes
3 years ago, by Ann in Network Scanner Forum
Again, it depends on the specific scanning options you have selected, but generally ports 445 and 137-139 need to be accessible. You may need to use a network analyser like Wireshark to see what's happening under the hood to troubleshoot this.
Re: Inconsistent scanning results: some info is missing sometimes
3 years ago, by Ann in Network Scanner Forum
It is hard to tell without knowing anything about your network. It can be virtually anything, from network settings to firewalls and user account privileges (who runs the network scanner). Regarding identical MAC addresses returned for each PC: this would usually be the case when you are scanning a non-local subnet. Since ARP messages do not pass through routers, the router responds with its ow
Re: Issues after updating macOS to Big Sur
3 years ago, by Ann in Network Scanner Forum
It looks like it's crashing with macOS 11 (Big Sur) for some reason. The current NetScanner release for macOS is about 3 years old and is essentially no longer maintained. Instead, we are in the process of porting the Windows version of NetScanner to macOS, which will of course work on macOS 11 as well. The added benefit is that the new macOS release will have most of the Windows version's functio
Re: Service gets stuck at login
3 years ago, by Ann in NetGenius Forum
There might be another service or start-up activity in your system that NetGenius conflicts with. Try going to the Services control panel applet and changing the NetGenius's service Start-up Type to Automatic (Delayed). This will start the service a little later and hopefully fix the issue.
Re: Disk space usage indicator
3 years ago, by Ann in RAM Disk Forum
It is called only when the GUI is launched and displayed. It does not run without GUI, and does not update when the application is minimised to the notification area, so it consumes no extra resources in this case.
3 years ago, by Ann in RAM Disk Forum
The disk type, i.e. boot or logon, is shown in the disk list in the main window, as "Disks mounted on logon" or "Disks mounted on boot" disk group heading. See the screenshot below. Regarding the disk usage indicator, it does not consume any noticeable RAM or CPU resources. You can check that for yourself in the Task Manager.
Re: Cluster size set via command line
3 years ago, by Ann in RAM Disk Forum
The csize parameter not mentioned in the help file yet, because this new setting does not apply to the currently published release. When the new version is out (due January 2021) we will update the help accordingly. Regarding temporary RAM disks: simply create a logon-type disk in the GUI with the desired cluster size. Close the application and the disk will disappear. Start the application aga
Re: Feature suggestion: Country name for each connection destination
3 years ago, by Ann in NetGenius Forum
Thank you for your feedback. At the moment, the country flag icon is indeed rather a 'nice touch', as you said. It's just a small additional hint for those who are curious where their computer sends data to. We will consider adding a separate Country column, but at the moment you can simply right-click any connection you are interested in, and choose Properties. In the popup box you will see a
Re: Cluster size set via command line
3 years ago, by Ann in RAM Disk Forum
The latest build of the RAM disk from 3 November accepts cluster size from command line, so this feature will definitely be a part of the formal release later. The parameter is csize, for example csize=4K. The reason for the GUI appearing to be tied to disks created from the command line is that you are using it incorrectly. You are telling the RAM Disk app to add a logon-time RAM disk, so it i