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Re: Issue with Google thinking it's a less secure app

4 months ago, by Ann in WiFi Guard Forum

This issue is due to the fact that Google normally uses the so-called OAuth mechanism, which is generally considered more secure. It provides authorisation without disclosing the password. For example, the user can give another site access to the data in their facebook or twitter account, but with OAuth that third-party site doesn't get to "see" the user password and thus shouldn't be a

Re: How to monitor all IPs in a local network

4 months ago, by Ann in NetWorx Forum

Unfortunately it is technically impossible to monitor all IPs from a regular computer. This is because in a regular network, all computers talk directly to a router, without giving a standalone computer any chance to see what the others are doing. In enterprise networks the monitoring is usually done at the router, which is either expensive hardware or a Windows-based server. Alternatively, t

Re: Running portable Network Scanner from USB (licence question)

4 months ago, by Ann in Network Scanner Forum

Yes, you can install our Network Scanner on a USB stick and use it whenever and wherever you need. The most common scenario is when a technician visits the customers and runs the software from his/her USB stick on different computers as required. For this scenario we recommend to use the portable version as it keeps all its settings in the same folder and is designed to be run from a USB stick.

Re: WiFi Guard vs Wi-Fi Inspector

4 months ago, by Ann in WiFi Guard Forum

Avast Wi-Fi Inspector is a tool of a different kind. According to the page you referred to, Wi-Fi Inspector scans for vulnerabilities in the network hardware and software to ensure those vulnerabilities don't get exploited and they don't become a botnet. Our WiFi Guard on the other hand is designed to alert you if there are new and unknown devices in your home network, which would be the case

Re: Devices connected by Google WiFi are not displayed

4 months ago, by Ann in WiFi Guard Forum

Your router may be using a so-called wireless client isolation or session isolation, which means the clients cannot see each other over the network. There should be a setting in the router's web-interface to turn this feature on and off.

Re: How to fix transparent background in the tray icon

4 months ago, by Ann in NetWorx Forum

It is indeed a small issue. It happens due to the code that draws the histogram treating pure the white colour as transparent. The simplest solution for this is to go to the Graph Colours tab in the NetWorx Settings and choose an off-white colour for the background (e.g. Ghost white or Snow). It will look white in your tray/notification area, and will fix the problem.

Re: Cannot import XML file into Excel

4 months ago, by Ann in Network Scanner Forum

The XML files Network Scanner generates are not designed to be loaded into MS Excel. Simply save the results as CSV or HTML - they are better suited for MS Office.

Re: VLAN column is empty

4 months ago, by Ann in Switch Port Mapper Forum

Thank you. It turned out that these models return the MAC address in their CDP info in binary rather than in ASCII as the standard prescribes. This caused an exception and incorrect further processing, which in turn caused VLAN info not to be displayed. Please download the latest version and let us know how it works for you.

Re: VLAN column is empty

4 months ago, by Ann in Switch Port Mapper Forum

Thank you for reporting this issue. If we introduced an error in the latest version, we would definitely love to fix it as soon as possible. What is your switch vendor and model that the latest version stopped working with?

Re: The same computer is listed twice

4 months ago, by Ann in Network Scanner Forum

These two ranges in your XML file overlap, from 100 to 199 in the lowest octet: 192.168.0.1 - 192.168.0.255 192.168.0.100 - 192.168.0.199 Your computer (192.168.0.105) is in the overlap, so it is scanned and found twice.

Re: The same computer is listed twice

4 months ago, by Ann in Network Scanner Forum

This could be because it is connected twice, e.g. by a network card and WiFi, but usually in that case the IP address and MAC address are different. Does this happen every time you scan? If so, could you please provide the IP range(s) you are scanning?

Re: Page count in email notification

5 months ago, by Ann in Print Inspector Forum

This situation is due to how Print Inspector alerts are implemented internally. The monitoring service is constantly receiving updates about what's being printed, and as soon as the condition is met, an e-mail is created and sent, while printing of that job continues. For example, Print Inspector receives something like this: 1 page printed 5 pages printed 20 pages printed <- at this po

Re: Settings for testing VSAT internet connection

5 months ago, by Ann in Connection Emulator Forum

Yes, that's a reasonable expectation, as there is a relationship between Bandwidth-delay Product and TCP buffer size. You can check this article on the topic: How to Calculate TCP throughput for long distance WAN links. For a standard 64K TCP window it would be: (64K * 8) bits / 0.75 seconds = 699040 bits/sec = 0.7 Mbps. So with this latency the maximum achievable throughput is less than ei

Re: Virtual machine and cloud installation - choosing the right licence

5 months ago, by Ann in Connection Emulator Forum

A single device licence is sufficient for this scenario and should work fine. It supports cloud installation (in this context cloud = virtual machine). Our licences are not tied to any hardware. At SoftPerfect, we respect the fact that people may purchase new hardware or may need to reinstall the software for various reasons; so we prefer not to complicate life of our customers by using any so

Re: Scanning and monitoring network ports in Cisco equipment

6 months ago, by Ann in Switch Port Mapper Forum

Our Switch Port Mapper satisfies all the listed requirements, however I recommend to download a free trial copy and test it for a while to make sure it does everything you need and you are totally happy with the product.

Re: Data usage history: access and management

6 months ago, by Ann in NetWorx Forum

The usage records are kept indefinitely unless you delete the records or lose the database, say in case of a hard drive replacement. You can see what apps and IP addresses used the most data, but not specific pages on a web-site. This is available in the Applications and Web-sites report described at the bottom of this page. Regarding your other questions: Use the Reset button, it resets

Re: How does RAM Disk compare to other options?

6 months ago, by Ann in RAM Disk Forum

We don't have any comparison with Linux, and a direct comparison would be difficult. For example we are not aware of any disk performance benchmark that would run on both Linux and Windows to make sure we use the same tool on both platforms. OS support-wise, yes it runs on Windows XP through Windows 10 (client OS) and Windows Server 2003 through 2016 (server OS). Regarding comparison to SSD

Re: "Argument out of range" error

6 months ago, by Ann in Switch Port Mapper Forum

Thank you for reporting the problem. I am glad to advise that we were able to locate and fix this issue, please download the new version.

Re: Introducing lag in VR game

6 months ago, by Ann in Connection Emulator Forum

The Connection Emulator can definitely add extra latency to your network link, though that depends on how this VR equipment is connected. The software has to physically pass-through traffic to add latency to individual packets, so one way would be installing it on the sever (if it runs Windows) or on a intermediate computer through which the traffic is routed.

Re: How to reset forgotten password

6 months ago, by Ann in Print Inspector Forum

The forgotten password can be recovered by following these steps: Download SQLite Spy Launch it and load the Print Inspector database file, which should be located in C:\ProgramData\SoftPerfect\Print Inspector\Print Inspector.db Open the CONFIG table and you will see the password in one of the data rows

Re: Ability to create monthly quotas starting on different dates

7 months ago, by Ann in Bandwidth Manager Forum

We have added the billing period start feature in the Bandwidth Manager v3.2.5. It can be set on the Advanced tab in the Add/Edit Quota window of the Quota Manager:

Re: How to import rules from command line

7 months ago, by Ann in Bandwidth Manager Forum

There is a couple of ways to do it, but not via command line parameters: 1. Direct reading/writing of the database. We use a standard SQLite 3 database that can be read and written from many programming languages and environments. You can find it via the path shown under the Storage tab in menu File - Settings. Grab any SQLite management tool like SQLite Spy and you can read this database.

Re: Determine AD username

7 months ago, by Ann in Network Scanner Forum

Try using the 'Lookup logged-on users' option (Options - Workstation tab). It should display who is logged at what machine if you run the Network Scanner under domain admin account.

Re: Ability to create monthly quotas starting on different dates

7 months ago, by Ann in Bandwidth Manager Forum

It is not directly possible in the current version, but we can add this feature. For that, we need to find out a bit more on how you intend to use it. Do you want to create one quota per customer or something like that?

Re: Monitoring "all connections" shows only a few kilobytes

7 months ago, by Ann in NetWorx Forum

This may be because NetWorx skipped your network adapter due to a so-called 'physical' flag not being set. This is relatively common with USB dongle/broadband mobile modems, and as a result, the USB dongle is not present in the drop-down list of adapters to be monitored in NetWorx. To work around this, please open the hidden settings as described on this page, scroll all the way down and set P

Re: Speed Meter: how to display and save results

7 months ago, by Ann in NetWorx Forum

To get the results in Speed Meter, you need to press the Start button and wait about 1 minute for the test to complete. If still no results are displayed after that, please attach a real screen shot of the window you actually see (not a partially wiped picture from NetWorx manual), and we will try to investigate why it doesn't work for you.

Re: How to specify a different recipient in e-mail notifications

7 months ago, by Ann in NetWorx Forum

That would be because NetWorx used the recipient address to fill both the recipient and the sender email headers. We have added a new setting that allows you to specify the sender address for outgoing emails. Now you can specify your Office 365 e-mail as the sender, which should make it possible to use different email addresses as recipients. You can download the new NetWorx build here.

Re: How to distinguish identical switches

7 months ago, by Ann in Switch Port Mapper Forum

During the discovery process the Port Mapper looks up switch's sysName and sysDescr, which are used to make a default name when the discovered switches are saved. Most switches store only their model name in sysDescr, but ideally they should have a different name in sysName. There is also sysLocation field designed to describe where the switch is located physically, which we have just added. I

Re: Suggestion: Reserve display space to avoid overlapping maximized apps

7 months ago, by Ann in NetWorx Forum

Thank you for your feedback. This is a very good suggestion. We will check what can be done to implement something like this.

Re: Multiple IP displayed for one MAC address

8 months ago, by Ann in WiFi Guard Forum

It is pretty common for some TVs to take up multiple IP addresses. It is unclear why they do it. We have received similar reports from Amazon Fire TV owners. Here is a discussion about Samsung TV taking over multiple IP addresses on the network. You can safely ignore these multiple entries, since WiFi Guard identifies devices by MAC address and it does not matter how many IP addresses were all