Show all posts by user

Re: Whitelisting not working

2 months ago, by Andrew in WiFi Guard Forum

That is indeed odd. Could you please send us the database file? To do so, follow these steps: Press Win + R and open %APPDATA%\SoftPerfect Compress the WiFi Guard folder into a ZIP file Submit it to us using this form We will then review it and hopefully determine the issue.

Re: Downtime information in Connection Monitor

2 months ago, by Andrew in NetWorx Forum

First of all, here are the answers to your questions: The hosts are pinged in a loop approximately every 10 seconds. All three hosts (1.1.1.1, 8.8.8.8, and 9.9.9.9) are pinged at each interval. Downtime is logged if all three pings fail within a single round. Regarding the issue where the Connection Monitor did not show any downtime despite your customer experiencing connection problems, it

Re: Whitelisting not working

2 months ago, by Andrew in WiFi Guard Forum

Apologies, it appears that even though the list of known devices was updated with a partial match, it wasn't saved. Consequently, after a reboot, WiFi Guard would identify these addresses as unknown once more. We have recently resolved this issue. Please download the latest build, dated January 17, and re-enter the partial MAC address. This means you should delete the existing entry for VMWare

Re: How to get the floating graph window to open automatically

2 months ago, by Andrew in NetWorx Forum

Yes, it can definitely be done. Simply click the star icon above each graph, and they will be automatically reopen on each startup:

Re: Whitelisting not working

2 months ago, by Andrew in WiFi Guard Forum

Thank you for reporting this issue. We have identified and fixed the bug where adding a MAC address prefix for partial matching did not automatically recognise previously discovered MAC addresses as known. Please download the new build and re-enter the first three octets of the MAC addresses you wish to whitelist.

Re: Feature request: Transparent graph in NetWorx 7.x

3 months ago, by Andrew in NetWorx Forum

This sounds like an interesting idea! To better understand your needs and implement this feature effectively, could you provide more details on how you envision it working?

Re: "Maximum queue size" setting

3 months ago, by Andrew in Connection Emulator Forum

Neither. It's the maximum number of network packets in the queue before they start being dropped.

Re: RAM Disk creates multiple tray icons

3 months ago, by Andrew in RAM Disk Forum

Yes, it's always a good idea to update to the latest version, because the issues discovered by our customers are continuously being fixed.

Re: RAM Disk creates multiple tray icons

3 months ago, by Andrew in RAM Disk Forum

What RAM Disk version are you using? This issue has been fixed a long time ago.

Re: How to save RAMdisk to image without GUI?

4 months ago, by Andrew in RAM Disk Forum

To point out, deleting files and folders will not stop them from being written into the image. When you delete a file or folder, it's only removed from the file system metadata, but the actual file contents remain. This is generally how file recovery tools operate. It might be better to use two RAM disks: one for volatile data and another for persistent data.

Re: Dark mode on Windows Server 2016

4 months ago, by Andrew in Network Scanner Forum

A more or less complete dark mode support was introduced in Windows version 1809 (build 17763), whereas the last update for Windows Server 2016 is version 1607. Therefore, the dark mode setting is disabled because the OS doesn't provide the necessary API to enable dark mode for Win32 apps.

Re: How to save RAMdisk to image without GUI?

4 months ago, by Andrew in RAM Disk Forum

To address your main query, saving the RAM disk to its image file without a GUI and at any time other than system shutdown requires the GUI component of the software to be running. This is because the command-line functionality (ramdisk.exe /save:R) depends on certain services and interfaces that are only active when the GUI is operational. Therefore, to perform on-demand saving of the RAMdisk, th

Re: How to change the speed unit to bytes instead of bits

4 months ago, by Andrew in NetWorx Forum

Yes. First, change Settings - Graph - Transfer Rate Unit to Bytes/s: Then reopen the Settings and change Settings - Main - Speed to MB/s:

Re: Handling of 500Mbps - 1Gbps connections

4 months ago, by Andrew in Bandwidth Manager Forum

Theoretically the latest version (3.2.11) of our Bandwidth Manager should be able to handle up to 1 Gbps, depending on the number of rules and streams you defined within the software. If it does not, you may have to consider an appliance, i.e. a specialised network device for bandwidth management. There are several options available on the market that are capable of handling 1 Gbps and up to 1

Re: How to save RAMdisk to image without GUI?

4 months ago, by Andrew in RAM Disk Forum

It really depends on the disk type you have configured. If that's a disk mounted at startup, then the GUI is not needed. It will still be saved on shutdown by the driver. However, if it's a disk mounted at logon, then the GUI is required for correct initialisation and finalisation.

Re: RAM Disk on a multi-user system

4 months ago, by Andrew in RAM Disk Forum

Configuring web browsers to use a RAM disk for their cache is typically not a global setting that applies to every user on a system. Instead, these settings are usually user-specific. This is because web browsers generally store their configuration settings, including cache locations, within user profiles or directories that are specific to each user account on the system. You will need to conf

Re: What would happen to TEMP/TMP redirection if RAM disk is deleted

4 months ago, by Andrew in RAM Disk Forum

That's an excellent point you've raised. If you were to delete a RAM disk that is set as the destination for the TMP/TEMP folders, or if you uninstall the RAM Disk application itself, this would indeed result in invalid temporary file paths. Such a scenario could potentially cause issues with other applications that rely on these temporary directories. To address this, we've implemented a coupl

Re: Redirecting TMP/TEMP to a volatile RAM disk

4 months ago, by Andrew in RAM Disk Forum

You are correct in noting that some program installations necessitate a system reboot, often leaving files in the Temp folder to complete the post-reboot installation process. In the case of a volatile RAM disk, it is important to understand that all contents within this disk are indeed lost upon rebooting. This is an inherent characteristic of volatile RAM disks, and as you mentioned, while there

Re: RAM Disk on a multi-user system

4 months ago, by Andrew in RAM Disk Forum

In the RAM Disk app, the configuration is stored globally. This means that all users with access to the machine will use the same RAM disk configuration. There is, however, a notable exception. If you override the Windows TMP and TEMP environment variables to point to the RAM disk, this action will need to be performed for each user, as these environment variables are defined on a per-user basi

Re: StartAllBack crash when connecting to RDP session - Fixed

4 months ago, by Andrew in NetWorx Forum

That's good to know! Please let us know if this issue arises again.

Re: StartAllBack crash when connecting to RDP session

4 months ago, by Andrew in NetWorx Forum

Unfortunately that's not something we could reproduce. But there is a couple of things you can try: 1) Quit NetWorx and delete networx.dll from the installation folder. While this file assists with embedding the usage graph into the taskbar, it's an optional component. The taskbar graph will still work without the DLL with few minor side effects like occasional flicker. or 2) Try turn

Re: Speed of ARP scans

4 months ago, by Andrew in Network Scanner Forum

The two parameters that directly affect scanning speed are the number of threads and ping method. You could set them to 256 or 512 and ARP only, as shown below. This should scan a class C network in just a few seconds, though it would depend on the number of addresses online.

Re: Inaccessible Autorun Applications

4 months ago, by Andrew in RAM Disk Forum

Like I explained above, for this function to become available, the RAM Disk app needs to run under a regular user account, that is not under administrator. Although it worked in version 4.3.3, it was a potential security vulnerability that is now fixed.

Re: Inaccessible Autorun Applications

4 months ago, by Andrew in RAM Disk Forum

The Applications menu is disabled for users with administrator privileges. This restriction serves as a security measure to prevent a potential vulnerability. If not in place, a regular user might launch an application with administrative rights, thereby compromising the system's security. Regarding the inconsistency in the file system format's naming—'exFAT' in one instance and 'ExFAT' in anot

Re: Hourly rates in version 7

4 months ago, by Andrew in NetWorx Forum

It sounds like you may have renamed DB to DB3, so the app got confused about the database type. Anyway, you can just compress your DB file to a ZIP file and send it to us. We will then have a look and convert it to version 7 format for you.

Re: Hourly rates in version 7

4 months ago, by Andrew in NetWorx Forum

NetWorx version 7 logs usage data on an hourly basis, just like version 6. The elimination of the specific "Hourly Rates" report is due to a new feature: any report can now be expanded to show hourly details, as illustrated below. This enhancement ensures that in instances of unusually high activity, the exact time of occurrence can still be pinpointed: Regarding the integration o

Re: No automatic scanning after boot

4 months ago, by Andrew in WiFi Guard Forum

Sorry I am afraid it's a mystery why the latest version doesn't work for you. While in most cases we don't keep older versions, you can download previous releases from this third-party site. I recommend starting with version 2.1.6. After downloading it, it's a good idea to check our Digital Signature in the file's properties. If it's valid, it means the file is authentic and safe to install

Re: No automatic scanning after boot

4 months ago, by Andrew in WiFi Guard Forum

WiFi Guard is a regular application, not a service, which means it starts when a user logs on. It's usually not an issue as it's used on regular desktop computers where a user logs on as soon as the system starts. If it then doesn't scan your network automatically, please check if scheduled scanning is enabled in the Settings as shown below. In the status bar it should display when the next sca

Re: Suggestion: Show session traffic on the graph

4 months ago, by Andrew in NetWorx Forum

We have fixed the number of decimal digits setting having no effect on the chart and added session time in the latest builds. However, it's not possible to have the session traffic displayed on the chart. This was possible in version 6.x, but in version 7.x the app was rewritten and this functionality was not implemented.

Re: StartAllBack NetWorx support for Windows 12 Canary builds

5 months ago, by Andrew in NetWorx Forum

That's great to hear! Although the latest release of NetWorx supports the taskbar graph without the need for StartAllBack. Closer to Windows 12 release we'll test our implementation of the taskbar graph to see if it can work with Windows 12 the same way it does with Windows 11.