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Re: Packet loss and high latency

4 years ago, by kayzie.c in Bandwidth Manager Forum

Hi Andrew, I've installed the new build of BWM and it is being put on live network now. I can see that packet loss issue is somehow being fixed. However, the latency seems to be high despite I am performing some basic ping test within the network. Without the BWM installed, I am able to get latency for less than 10ms. But with the new build installed, I am seeing 40+ms and it will goes up to 1

Re: Packet loss and high latency

4 years ago, by kayzie.c in Bandwidth Manager Forum

Hi Andrew, I've disabled the SMTP setting as mentioned and the network manager is brought to live again with the latest version of bandwidth manager installed. However, we are still experiencing packet loss on the network during peak hour. Can you kindly advise? The new version doesn't support this amount of bandwidth too? Thank you.

Re: Packet loss and high latency

4 years ago, by kayzie.c in Bandwidth Manager Forum

Dear Andrew, I've reinstalled the server for the bandwidth manager and restore the previous bandwidth manager ruleset. When I was browsing through the event log, I am seeing quite a lot of messages on SMTP Socket error #10060. Can I know what is this error all about? Thank you.

Re: Packet loss and high latency found after implementation of Bandwidth Manager

4 years ago, by kayzie.c in Bandwidth Manager Forum

Dear Andrew, We would like to know if this has anything to do with the version of Windows that we are using? This is because we find that Bandwidth Manager seems to be more stable with Windows Server 2008 rather than Windows 2012. If a fresh installation is needed, will the license be usable on the new machine as well? Thank you.

Re: Packet loss and high latency found after implementation of Bandwidth Manager

4 years ago, by kayzie.c in Bandwidth Manager Forum

Dear Support, I've uploaded the file to Google Drive and it is being shared. Please kindly assist to look into this and we are suffering high packet loss frequently after the implementation of the bandwidth manager. Thank you.

Packet loss and high latency

4 years ago, by kayzie.c in Bandwidth Manager Forum

Dear Andrew, I can see another network that I had implemented previous version of Bandwidth Manager is having packet loss and high latency. My management is not happy about the problem that the software had brought us. Can you please kindly revert so that I can send you the ruleset files that is 41MB? Below is the server hardware specification: CPU: 2 x Intel Xeon Quad Core 2.27GHz (E5520)