Blue screen when scanning network with additional parameters
Started by IT Guy
IT Guy
Blue screen when scanning network with additional parameters 22 May 2014, 03:28 |
I've called support, and they say it's not their program, but my problem - and were "zero" help to be honest. I haven't found one post about blue screens on this forum, and wondered if anyone experienced this, and knows how to make this work? It's a great tool, and wish it would work the way it did...
Re: Blue screen when scanning network with additional parameters 22 May 2014, 10:33 |
Admin Registered: 18 years ago Posts: 3 519 |
The network scanner software does generate a fair amount of network traffic which may cause a driver to fail to cope with it. A user mode application like the network scanner by no means can itself cause a blue screen.
If you could obtain a kernel crash dump, that might shed some light on what driver is responsible.
IT Guy
Re: Blue Screen when scanning network 22 May 2014, 12:08 |
Re: Blue Screen when scanning network 22 May 2014, 12:18 |
Admin Registered: 18 years ago Posts: 3 519 |
IT Guy
Re: Blue Screen when scanning network 24 May 2014, 08:01 |
Re: Blue Screen when scanning network 24 May 2014, 14:22 |
Admin Registered: 18 years ago Posts: 3 519 |
RDR_FILE_SYSTEM (27) SYMBOL_NAME: mrxsmb10+6bb1 FOLLOWUP_NAME: MachineOwner MODULE_NAME: mrxsmb10 IMAGE_NAME: mrxsmb10.sys
One of these may be a relevant hotfix from Microsoft:
0x00000027 Stop error when you try to access a shared network resource in Windows Server 2008 R2 or in Windows 7.
0x00000027 Stop error occurs when you access shared network resources by using the SMB 2.0 protocol in Windows Server 2008 R2 or in Windows 7.
IT Guy
Re: Blue Screen when scanning network 28 May 2014, 05:08 |
Re: Blue screen when scanning network with additional parameters 28 May 2014, 12:03 |
Admin Registered: 18 years ago Posts: 3 519 |
IT Guy
Re: Blue screen when scanning network with additional parameters 30 May 2014, 11:59 |
ITGuy
Re: Blue screen when scanning network with additional parameters 06 June 2014, 10:04 |
ITGuy
Re: Blue screen when scanning network with additional parameters 10 June 2014, 04:23 |
I failed to mention that we recieve our Windows updates through a patch distribution server (Shavlik). There was some kind of "hotfix rollup" that gets included in the updates, which applies various "hotfixes" to Windows. These hotfixes wouldn't come from Windows Update directly, which is probably why no one has this issue. Once I removed these extra hotfixes, I stopped getting BSODs. I didn't go through them one at a time to try and narrow down which one(s) were the culprit, but here was the short list:
kb2505454
kb2561821
kb2637518
kb2639308
Once removed, the network scanner works flawlessly again. What an awesome tool - I couldn't work without it!
Re: Blue screen when scanning network with additional parameters 10 June 2014, 11:11 |
Admin Registered: 18 years ago Posts: 3 519 |