Some computer information is missing

Started by kuo-hua

kuo-hua

Some computer information is missing   15 November 2019, 23:29

Dear SoftPerfect,

When I scan the IP addresses, there is some information missing on some IPs compared to others, such as CPU Make, Computer Model, RAM size, Serial number, etc; see the picture below:

SoftPerfect support forum

Do some of the affected computers' services need to be turned on?

Regards,
Kuo-Hua
SoftPerfect Support forum - Ann avatar image
Ann

Re: Some computer information is missing   15 November 2019, 23:35

You can see there are RPC errors in the line with missing information. It is likely to be caused by a firewall. Please see this Microsoft article about troubleshooting WMI connectivity.

Also, you most likely need to run the NetScanner as a domain admin to be able to extract data from remote PCs.

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