Can't find a network switch

Started by Joshua Gerschutz

Joshua Gerschutz

Can't find a network switch   21 August 2015, 22:19

I've been using this product for several months. For the last couple of days now, the software will not see one of my network switches. I have scanned this switch before, and no configuration has changed since the last scan. I can ping the switch from my computer, and I can access the web browser interface from my computer, yet the software does not seem to be able to see it. What could cause this?
SoftPerfect Support forum - Andrew avatar image

Re: Can't find a network switch   21 August 2015, 23:05

A firewall? Try turning it off.
Joshua Gerschutz

Re: Can't find a network switch   21 August 2015, 23:28

There is no firewall between my computer and the switch. All of our machines are set up with Windows Firewall disabled. There is just one server and 3 other switches between me and the unscanned switch, and I can get to those other 3 switches.
SoftPerfect Support forum - Andrew avatar image

Re: Can't find a network switch   21 August 2015, 23:37

Well then I guess it makes sense to run Wireshark to see if any SNMP requests leave the PC for the switch and if any responses come back.

Sometimes you can find a solution faster if you try the forum search, have a look at the knowledge base, or check the software user manual to see if your question has already been answered.

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