Cannot get 5.5 to install on Win 10

Started by Ed MacAlmon

Ed MacAlmon

Cannot get 5.5 to install on Win 10   21 January 2016, 18:04

Windows 10, running as admin. Have downloaded twice. Get this same error message every time: "Unable to execute file in the temporary directory. Setup aborted. Error 5:access denied."

All earlier versions installed without error.

Suggestions?
SoftPerfect Support forum - Andrew avatar image

Re: Cannot get 5.5 to install on Win 10   21 January 2016, 19:11

It seems to be a pretty common issue when security permissions on a temporary folder are incorrect. Please see this thread for options you can try.

There's also a good chance your antivirus silently blocks the installation, so try turning it off.
Ed MacAlmon

Re: Cannot get 5.5 to install on Win 10   22 January 2016, 01:15

Thanks, Andrew -- it was, indeed, a 'silent' rejection by my antivirus. I appreciate your help.

Sometimes you can find a solution faster if you try the forum search, have a look at the knowledge base, or check the software user manual to see if your question has already been answered.

Our forum rules are simple:

  • Be polite.
  • Do not spam.
  • Write in English. If possible, check your spelling and grammar.

Author:

Subject

A brief and informative title for your message, approximately 4–8 words:

     

Spam prevention: please enter the following code in the input field below.

 ********   **     **  **     **  **     **   *******  
 **     **  ***   ***  **     **   **   **   **     ** 
 **     **  **** ****  **     **    ** **    **        
 ********   ** *** **  **     **     ***     ********  
 **         **     **   **   **     ** **    **     ** 
 **         **     **    ** **     **   **   **     ** 
 **         **     **     ***     **     **   *******  

Message: