Assistance with Xfinity router setup

Started by John Vezirian

John Vezirian

Assistance with Xfinity router setup   03 March 2019, 12:41

I am trying to set up the NetWorx to monitor my wireless. I have an Xfinity router:
Vendor: ARRIS Group, Inc.
Model: TG3482G

I am trying to set it up so I can monitor my WIFI usage. I put in the address for the router (see picture), but all I get is a blank bar for the WAN Interface. I have tried to edit the hidden settings, but to no avail. I was wondering if anyone has a walkthrough for this?

I have tried the UPnP and get pretty much the same. Hoping someone can help me out.

SoftPerfect support forum
SoftPerfect Support forum - Andrew avatar image

Re: Assistance with Xfinity router setup   04 March 2019, 08:54

Not every router can be monitored. To be able to monitor a router, NetWorx needs a router to either:
  • Support the so-called SNMP protocol. In some routers it needs to be enabled and configured, but some may not support it at all. Unfortunately we don't have a TG3482G at hand to check, so it's best if you contact your ISP and ask them whether the router supports SNMP and how to enable it. Or:
  • Support the service called WANCommonInterfaceConfig in its UPnP implementation. Likewise, in some routers this feature is present and active out of the box, while in others it may need to be enabled (e.g. by allowing applications to set up port forwarding).

I am afraid we aren't really able to provide assistance for a specific router model. It's best to contact the supplier or vendor directly.

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