Hi,
I have Tenda AC6 router, and I set up NetWorx to monitor only the router. But after 5-10 minutes it stops collecting data from WAN interface and the icon on my taskbar goes grey. The traffic is 0. I need to restart my router to establish the connection again. I want to buy this product so I need your help.
Thanks
SoftPerfect NetWorx
WAN interface monitoring stops after 5-10 minutes
Started by Andreja
Andreja
WAN interface monitoring stops after 5-10 minutes 27 October 2020, 10:14 |
Re: WAN interface monitoring stops after 5-10 minutes 27 October 2020, 10:15 |
Admin Registered: 10 years ago Posts: 893 |
Andreja
Re: WAN interface monitoring stops after 5-10 minutes 27 October 2020, 10:16 |
Re: WAN interface monitoring stops after 5-10 minutes 27 October 2020, 10:30 |
Admin Registered: 10 years ago Posts: 893 |
It is likely to be an issue with the router's firmware. We found that UPnP implementations often have bugs, the most common ones being:
If your router supports SNMP, you can try using it instead. SNMP is normally a better option and usually works well. If your router doesn't support SNMP, I am afraid there is nothing we can do.
You can also try this third-party application, UPnP Gateway Traffic Monitor, but it will probably produce the same results.
- Some routers stop increasing their upload/download counters after reaching the 4 GiB mark (2^32 bytes).
- Some routers freeze or crash when UPnP is polled every second (which is what NetWorx does).
If your router supports SNMP, you can try using it instead. SNMP is normally a better option and usually works well. If your router doesn't support SNMP, I am afraid there is nothing we can do.
You can also try this third-party application, UPnP Gateway Traffic Monitor, but it will probably produce the same results.
Andreja
Re: WAN interface monitoring stops after 5-10 minutes 27 October 2020, 10:57 |
Thank you very much for the explanation. I tried NetWorx on the main router and it works perfectly. So the problem is in the Tenda AC6 router.
I will use the whole NetWorx trail period to test it further, and if I'm satisfied I will buy it.
Once again, thanks for the quick response from your side.
I will use the whole NetWorx trail period to test it further, and if I'm satisfied I will buy it.
Once again, thanks for the quick response from your side.