App randomly closes/crashes on macOS

Started by Mirco

Mirco

App randomly closes/crashes on macOS 07 February 2023, 17:47

Good morning guys,

I'm a new NetWorx user on MacOS. I've been using it on Windows for years and I didn't have any problems at all. Since I started using MacOS, I feel like something is not working well, the app still randomly closes/crashes even though I've read that this problem has been fixed.

I'm using NetWorx app monitoring because I need to know which apps download more than the others, but I can't monitor the app remotely every hour to check if everything works.

Can anyone help me? I have the very last version of the app.

Thanks

ML

Reply Quote

Andrew

Re: App randomly closes/crashes on macOS 07 February 2023, 19:34

Admin
Registered: 18 years ago
Posts: 3 519

That's not something we have been able to reproduce with the latest version, but we can have a look into it again.

Could you please tell me the following details?

Version number of your NetWorx
Version number of your macOS
CPU type: M1 (Apple Silicon) or Intel
How often or when does it crash?

Reply Quote

Mirco

Re: App randomly closes/crashes on macOS 08 February 2023, 00:38

Hi, here what you asked:

1. NetWorx version 7.1.1
2. MacOS Ventura 13.2
3. CPU type M1 on Mac Mini 2020
4. Not within a specific time, it comes randomly, after hours or just minutes... As soon as I see the app is closed, I relaunch it with remote assistant app (I'm far away from home) and I go back to my work. It doesn't crash with an error message, I just don't see it running in toolbar.

Thank you

ML

Reply Quote

Andrew

App randomly closes/crashes on macOS - Solved 09 February 2023, 14:56

Admin
Registered: 18 years ago
Posts: 3 519

Unfortunately these crashes are still a mystery since we cannot reproduce them. However we have added a workaround. Now upon launch the app will spawn a second process to watch itself. In case of any unexpected termination, it should gracefully restart the app without any inconvenience for the user.

Please download the new build and let us know how it works for you.

Reply Quote

Print view of this page

Reply to this topic

Sometimes you can find a solution faster if you try the forum search, have a look at the knowledge base, or check the software user manual to see if your question has already been answered.

Our forum rules are simple:

Be polite.
Do not spam.
Write in English. If possible, check your spelling and grammar.

Author:

Email:

Subject

A brief and informative title for your message, approximately 4–8 words:

Disable BBcode in this message Disable smileys in this message

Help information

Spam prevention: please enter the following code in the input field below.

 **    **  ********   **    **   *******    *******  
  **  **   **     **   **  **   **     **  **     ** 
   ****    **     **    ****           **  **        
    **     ********      **      *******   ********  
    **     **            **            **  **     ** 
    **     **            **     **     **  **     ** 
    **     **            **      *******    *******

Enter the code:

Message:

App randomly closes/crashes on macOS

Reply to this topic

Software Products

Online Store

Help & Support

Download

SoftPerfect