GUI becomes distorted after scanning

7 posts · Closed

Jim van der Harst
13 Apr 2023

Good day,

I have to restart my Netscanner 3 or more times a day because the GUI is messed up after a while.

After a scan, I right-click on a device and I only see a small square. Also, when I want to use the toolbar, I get a very small list with little icons in it.

Is this a known problem?

Jim

Andrew SoftPerfect
14 Apr 2023

No, it's not something we are aware of.

Please mention what version of the Network Scanner you are using, on what system, and attach some screenshots illustrating the issue.

Jim van der Harst
14 Apr 2023

Good morning,

I'll keep the application open today and as soon as I have the issue I will take a screenshot.

I had the problem with version: 8.1.5 and I upgraded to 8.1.6. I hope will not happen now, but I keep track of it.

Thank you in advance.

Jim

Jim van der Harst
14 Apr 2023

Here is the photo. This is with version 8.1.5.

I'll update you on the 8.1.6.

Andrew SoftPerfect
15 Apr 2023

That looks odd indeed.

Did you do anything specific for it to become so messed up?
Is there a specific action or a sequence of actions that leads to this?

Jim van der Harst
18 Apr 2023

Good morning,

It seems with version 8.1.6 it's not an issue anymore. I have it open all day and have no problems with GUI.

Jim

Andrew SoftPerfect
18 Apr 2023

Thanks for letting us know. It was probably an issue in the third-party GUI library that has been fixed.

This topic is closed. It has had no new posts for over a year, so the software versions it talks about may be out of date. Start a new topic in Network Scanner if you have a similar question.