Unable to retrieve OS, RAM, and hardware details
2 posts · Closed
I purchased Network Scanner (business licence). I'm unable to get info on OS, RAM size, Computer Model, Serial Number, etc. For the CPU Make/Model, it says it failed to connect or log in. For RAM Size, Computer Model, and Serial Number, it shows results only for the laptop the Scanner is installed on. Can you help me to figure out what I am doing wrong?
Also, if you could tell me what the correct syntax is for the user in the Credential Manager, that would be great.
If you are using WMI to access these details, domainname\username is the correct credential syntax to use.
However there can be a number of reasons why WMI connectivity is not operational. There is a built-in tool called wbemtest that you can use to establish a WMI connection to one of your computers. Please see this article for details.
Most likely wbemtest will fail as well, in which case please see these Microsoft guidelines on how to enable WMI access. Once wbemtest has started to work, the Network Scanner should be able to connect too and displays all the details.