Missing Information for Some IP Addresses
2 posts · Closed
kuo-hua Guest
Dear SoftPerfect,
When I scan the IP addresses, there is some information missing on some IPs compared to others, such as CPU Make, Computer Model, RAM size, Serial number, etc; see the picture below:
Do some of the affected computers' services need to be turned on?
Regards,
Kuo-Hua
Ann SoftPerfect
You can see there are RPC errors in the line with missing information. It is likely to be caused by a firewall. Please see this Microsoft article about troubleshooting WMI connectivity.
Also, you most likely need to run the NetScanner as a domain admin to be able to extract data from remote PCs.
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