Unable to execute setup file due to Access denied error
3 posts · Closed
I just purchased a 3-yr license and entered the license key I was emailed. That worked OK; however, when I checked for updates, I saw version 6.2.10 was available (I just registered version 6.2.8).
I downloaded the networx_setup file version 6.2.10.0 into my downloads folder. When I tried to run it, I got the error message:
"Unable to execute file in the temporary directory. Setup aborted. Error 5: Access is denied."
Running it as an administrator made no difference, and moving the file to another folder also made no difference. What's going on?
It looks like an antivirus issue where the antivirus does not allow the file to be executed.
Do you have any antivirus product installed?
If so, you may need to deactivate it temporarily for the installation to succeed.
I had PC Matic's Supershield running, and when I paused it for 10 minutes the installation of 6.2.10 worked fine!
Thank you for your VERY prompt response. I wish all software companies would do the same!