Usage Report hides data when hours are unmetered

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Jeremy Guest
3 Jun 2022

I'm using NetWorx 6.2.10, and realised that the Usage Report wasn't displaying any data.

I finally worked out it might be because I made all hours unmetered in Advanced Settings. So, I changed some hours to off-peak, and the usage data displayed.

Why, when there aren't on-peak and off-peak times (in 2022), does the Usage Report hide all data?

Also, I put the hours all back to unmetered, and changed Show features related to on/off-peak hours, in hidden settings, to False, and once again the Usage Report hid all the data.

I won't move to 7.x, until the graph can be made transparent, temporarily.

Also, how about mentioning somewhere in the manual, the help file, or on the product page, that any usage data for unmetered hours is recorded, but not displayed in the Usage Report? It would have made identifying the cause of the problem a lot easier.

Andrew SoftPerfect
4 Jun 2022

Any usage is always recorded whether it's marked peak, off-peak or unmetered. In the default settings the reports show both peak and off-peak combined, so peak/off-peak hour allocation does not matter:

Unmetered however, as the name suggests, is the traffic you don't care about, so it's not shown in any report.

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