Download amount mismatch in Applications tab

4 posts · Closed

Nic.W Guest
17 Aug 2018

Hello. I have installed the program today and just noticed something: I don't count the download amount correctly on the "Applications" tab under "Websites" from JDownloader, but the correct amount of data is displayed.

Did I do something wrong?

Sorry for my bad English

Best regards,
Nico

Andrew SoftPerfect
19 Aug 2018

It is hard to tell from your message. To help you, we would need to see your data records.

Please back up your usage to a .DB file (Usage Records - Backup), compress it into a .ZIP file and attach it to a support ticket here. Please also mention what exactly doesn't match.

Nic.W Guest
25 Aug 2018

It does not count the data in the program Jdownloader, I have loaded about 40 GB with it on this day

Shows much too little here

Andrew SoftPerfect
26 Aug 2018

Sorry we can't reproduce this issue - we've tested with JDownloader downloading a 100 MB file and it worked as expected.

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