MAC address not being retrieved from switch
4 posts · Closed
Kris Guest
Hi,
We have a switch in which the MAC is not being retrieved. I have tried both SNMP 1 & 2. I tested with another mapping software and it's retrieving the MAC. Any ideas?
Thanks,
Kris
Ann SoftPerfect
This suggests that MAC address assignments in your switch may be in some unusual format.
Would you be able to run SnmpWalk against your switch, dump the complete SNMP tree to a CSV file and send it to us? Also, a screenshot of the retrieved data from the other port mapping application (the one you said worked correctly) may be very helpful.
Kris Guest
Please see the attached files:
[walk.csv]
[mapping.png]
Ann SoftPerfect
Thank you for the files, they helped us to find what was causing the problem.
We have just released a new version, which includes a fix for this issue.
This topic is closed.
It has had no new posts for over a year, so the software versions it talks about may be out of date.
Start a new topic in Switch Port Mapper if you have a similar question.