License reverting to trial version on some PCs
4 posts · Closed
We installed the RAM Disk on multiple PCs and added the license. Our license is for unlimited devices. However, some computers are losing their license and reverting to a trial version.
May I know why these PCs lose the license?
Thank you.
This issue may be caused by a corrupted or missing configuration file located at:
%PROGRAMDATA%\SoftPerfect\RAM Disk\ramdisk.xml
Could you please check that file on one of the affected machines?
If it's empty, damaged, or missing, the application may not be able to load the licence details and will revert to trial mode. Let me know what you find.
Can I copy the license file from another PC to the affected PC? Will that solve the problem?
Yes, it should work fine. In such case, to prevent the copied file from being overwritten, make sure the RAM Disk app isn't running at that moment:
taskkill /F /IM ramdisk.exe