Unable to install due to older version detected
3 posts · Closed
Hi
I've run into a problem. I can't install RAM Disk because it's saying: "Found an older version of the RAM Disk installed on your computer"
I have followed the instructions in the Knowledge Base: RAM Disk refuses to install - how to uninstall completely, but haven't been able to solve the problem.
To track back, I had RAM Disk installed on Windows Server 2016. I've now upgraded to Windows Server 2019 Essentials and therefore a new installation has been made (not a disk wipe). Somehow, it seems something was left there from the old 2016 installation of RAM Disk.
Any ideas how to resolve this?
Two things can trigger that message:
1) Either at least one of these keys is still present
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SPVDPort HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SPVVEngine
2) Or there is ramdiskws.exe file still left in the RAM Disk installation folder.
Please double-check whether these have been removed.
Hey. Just wanted to say deleting those keys worked for me. For some reason the last key wasn't deleted already.