Error when exporting device list on macOS
2 posts · Closed
Thomas Guest
I bought WiFi Guard. It is a great tool and is working fine.
As the license allows me to install it on a second machine, I thought I would make an export of my device list and import it to the second computer. But the export ends with this error every time I try: "Unable to create file /Users/.../Documents/WiFi.xml". The same happens whether I export CSV or XML.
I bought WiFi Guard via the Apple App Store, version 2.1.2, using it on macOS.
Many greetings from Germany
Thomas
Ann SoftPerfect
We have just re-tested the export function in the latest version (2.1.2) and the file was exported successfully. Here is a couple of reasons why the error may be happening on your mac:
- Apple AppStore apps run in a sandbox and it may prevent the app from writing and reading external files in user-specified locations. If that is the case, try searching your entire disk for WiFi Guard.DB. This file can be transferred to the new machine to replace the existing database.
- There may be incorrect permissions set for your User and/or Documents folder. Try saving the XML file to a different location, e.g. a USB stick. Alternatively, you can try correcting macOS permissions.
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