SoftPerfect Support Forum

Missing data in CSV

Marco

Missing data in CSV 09 February 2016, 19:28

Hi,

When I run a scan in the GUI all the Data appears properly. I'm looking for the Hostname, IP, MAC, and Windows Name.
But if I run the scanner through command line with options:
/config
/hide
/range
/cols
/auto
then the MAC-Address for some clients is missing in the CSV File. But not always the same clients.

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Andrew

Re: Missing data in CSV 09 February 2016, 20:56

Admin
Registered: 21 years ago
Posts: 2 110

What are the MAC address resolution settings in the config file that you feed in? Also what version of the software are you using?

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Marco

Re: Missing data in CSV 12 February 2016, 00:19

The Method Order is:

ARP query
NetBios query

I've also tried it with NetBIOS first.

I'm using the latest version of the Scanner. I've updated because of the issue.

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Andrew

Re: Missing data in CSV 12 February 2016, 10:15

Admin
Registered: 21 years ago
Posts: 2 110

There's a chance of missing MAC addresses when scanning a different subnet, because the app uses a NetBios query and it only works for the devices that have it enabled.

Is this what you are doing?

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Marco

Re: Missing data in CSV 16 February 2016, 00:45

Hi Andrew

I don't think it is a client issue, since it's random. It's always another client that misses the MAC. Also, if I run the scan through the GUI I get all the MAC's as I should.

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Andrew

Re: Missing data in CSV 16 February 2016, 07:13

Admin
Registered: 21 years ago
Posts: 2 110

This is really strange as the CSV exports merely takes whatever is shown in the GUI and writes it down to a file. What about other exports: text, XML, HTML? Do they also miss a MAC address?

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