Missing data in CSV

Started by Marco

Marco

Missing data in CSV   09 February 2016, 20:28

Hi,

When I run a scan in the GUI all the Data appears properly. I'm looking for the Hostname, IP, MAC, and Windows Name.
But if I run the scanner through command line with options:
/config
/hide
/range
/cols
/auto
then the MAC-Address for some clients is missing in the CSV File. But not always the same clients.
SoftPerfect Support forum - Andrew avatar image

Re: Missing data in CSV   09 February 2016, 21:56

What are the MAC address resolution settings in the config file that you feed in? Also what version of the software are you using?
Marco

Re: Missing data in CSV   12 February 2016, 01:19

The Method Order is:
  • ARP query
  • NetBios query
I've also tried it with NetBIOS first.

I'm using the latest version of the Scanner. I've updated because of the issue.
SoftPerfect Support forum - Andrew avatar image

Re: Missing data in CSV   12 February 2016, 11:15

There's a chance of missing MAC addresses when scanning a different subnet, because the app uses a NetBios query and it only works for the devices that have it enabled.

Is this what you are doing?
Marco

Re: Missing data in CSV   16 February 2016, 01:45

Hi Andrew

I don't think it is a client issue, since it's random. It's always another client that misses the MAC. Also, if I run the scan through the GUI I get all the MAC's as I should.
SoftPerfect Support forum - Andrew avatar image

Re: Missing data in CSV   16 February 2016, 08:13

This is really strange as the CSV exports merely takes whatever is shown in the GUI and writes it down to a file. What about other exports: text, XML, HTML? Do they also miss a MAC address?

Sometimes you can get the answer faster if you try the forum search and/or have a look at the software user manual to see if your question has already been answered.

Our forum rules are simple:

  • Be polite.
  • Do not spam.
  • If possible, check your spelling and grammar.

Author:

Email:

Subject

A brief and informative title for your message, approximately 4–8 words:

     

Spam prevention: please enter the following code in the input field below.

 ********  **     **  **     **  **    **  ******** 
 **        **     **  **     **  **   **   **       
 **        **     **  **     **  **  **    **       
 ******    *********  **     **  *****     ******   
 **        **     **   **   **   **  **    **       
 **        **     **    ** **    **   **   **       
 ********  **     **     ***     **    **  ******** 

Message: