Error when downloading MAC-address or NIC database

Started by Joseph C

Joseph C

Error when downloading MAC-address or NIC database   02 September 2018, 12:26

I have selected the Lookup Network Card Vendor option in the software. When I try to do a scan I get the notice telling me that the software is going to download the MAC address database. Then I get a error that says "Security Problem Occurred". And the scan is canceled.

If I deselect the Network Card Vendor option, scans work as expected. What ca I do to fox this this error message?
SoftPerfect Support forum - Andrew avatar image

Re: Error when downloading MAC-address or NIC database   02 September 2018, 12:32

It appears to be caused by an Internet Explorer configuration issue, as the Network Scanner uses its API to download files.

As a workaround you can easily download the file manually.

Then, if you are using the installed version, unzip the downloaded OUI.TXT to:
C:\Users\<UserName>\AppData\Roaming\SoftPerfect Network Scanner\
If you are using the portable version, unzip OUI.TXT into the folder with the application.

Sometimes you can find a solution faster if you try the forum search, have a look at the knowledge base, or check the software user manual to see if your question has already been answered.

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