Creation of image file failed

Started by namikike

Creation of image file failed   24 May 2014, 05:44

Image file creation fails in a certain environment(environment2) after updated to version 3.4.5. (from 3.4.2 or 3.4.3)
What should I do?

procedure:
1. [Image] - [Create Image...]
2. Input filename, type, size, file system and OK
3. then "Creation of image file failed" (this happens regardless of No2 options)

message detail:
Creation of image file failed
1 Incorrect function

event log:
(no log)

common environment:
Windows7 Professional SP1

environment1(success):
Hardware RAID 1(500GB)
Disk Sector Size 512 Bytes
RAID Logical Sector Size 512 Bytes
MBR Disk Type
NTFS Allocation Unit Size 4096 Bytes

environment2(failure):
Hardware RAID 1(3TB)
Disk Sector Size 512 Bytes
RAID Logical Sector Size 1 KBytes
GPT Disk Type
NTFS Allocation Unit Size 8192 Bytes
SoftPerfect Support forum - Andrew avatar image

Re: Creation of image file failed   27 May 2014, 11:47

It looks like there's an issue with a file filter or something. In order to help us identify the issue please do the following:

  1. Download the latest process monitor.
  2. Configure it to record file activity only (no need to capture registry operations or anything else).
  3. Open the Create Image dialog in the RAM Disk and fill in your desired image details.
  4. Start capturing file system activity in the Process Monitor and click OK to initiate image creation.
  5. Stop capturing file system activity once the error has message popped up.
  6. Post the log here or email to developers at softperfect.com

Thank you.

Re: Creation of image file failed   28 May 2014, 01:06

this is process monitor csv log file.

env1.CSV .. success(drive letter is 'T')
env2.CSV .. failure(drive letter is 'P')

create image options
location: (T:\ or P:\)1.svi
type: Hard Disk
size: 64MB
file system: NTFS
label: RAM

I find 'NOT IMPLEMENTED' operation at line 144 in file env2.CSV

what's next?
Attachments:
open | download – arc.zip (96.6 KB)

Re: Creation of image file failed   28 May 2014, 03:31

additional information

southbridge: SB950
RAID bios version: unknown
RAID 1 Read Cache Status: read ahead
RAID 1 Write Cache Status: write back

Storage Controller 1(SCSI): SoftPerfect Virtual Bus(ver. 2.5.1.0)
Storage Controller 2(SCSI): AMD AHCI Compatible RAID Controller(ver. 3.3.1540.40)

please advise me.
VD

Re: Creation of image file failed   28 May 2014, 03:33

Quote

namikike

I find 'NOT IMPLEMENTED' operation at line 144 in file env2.CSV

I see the problem: it is related to non-standard sector size (1024 bytes).

Quote

namikike

what's next?

The same log for disk type = Volume, please.

Re: Creation of image file failed   28 May 2014, 14:46

env1_2.CSV .. success(drive letter is 'T')
env2_2.CSV .. failure(drive letter is 'P')

create image options
location: (T:\ or P:\)2.svi
type: Volume
size: 64MB
file system: NTFS
label: RAM

'NOT IMPLEMENTED' again.
Attachments:
open | download – arc2.zip (96.6 KB)
VD

Re: Creation of image file failed   28 May 2014, 14:57

Thank you. The fix for that is expected in the next release, I think.

Re: Creation of image file failed   28 May 2014, 15:24

Thank you.

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