Router monitoring data is incorrect

Started by Victor Ho

Victor Ho

Router monitoring data is incorrect   13 October 2016, 07:48

Hello, A few days ago I have switched from BT to Virgin Media. Networx was working fine in monitoring router usage of the BT hub but since changing it to Virgin Media (Superhub 3.0), the data collected is incorrect. The app recognises the hub (UPnP) but only monitors 150mb data a day instead of 5 to 6gb a day I am expecting. Any solutions? Thank you.
SoftPerfect Support forum - Andrew avatar image

Re: Router monitoring data is incorrect   13 October 2016, 09:37

Most likely it is the router problem, and unfortunately we can't do anything about that. If you want to make sure, please see this thread on how to check what the router reports.

Sometimes you can get the answer faster if you try the forum search and/or have a look at the software user manual to see if your question has already been answered.

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