Contact Centre

Knowledge Base

Find the answer in our Knowledge Base:
 

NetWorx shows inaccurate traffic usage

Too High

If NetWorx data usage readings look higher than you expected, make sure you are monitoring one network interface instead of all interfaces. Open the NetWorx settings and choose one specific network interface to monitor.

When NetWorx is set to monitor all traffic on all network interfaces (possibly adding local traffic or multiple adapters, including virtual and dial-up ones), it sums it all up, which results in incorrect, very high readings.

Too Low

Possible reason 1

NetWorx only monitors usage of the computer(s) it is installed on. If you also have a tablet, smartphone, video game console, smart TV and so on, their usage is not recorded. See this article for more details.

Possible reason 2

With the “Ignore local traffic within the LAN” option enabled, NetWorx can report lower usage than expected. It is common to see up to 5–10% under-reporting, depending on the specifics of your network connection. You can set the “Usage adjustment factor” in the hidden options to match NetWorx and your ISP data more closely.

Article details

Article ID: 6

Category: NetWorx: technical questions and how-to

← Go back