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General product questions

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Speed discrepancy: MB/s and Mb/s, or MBps and Mbps difference

If you see a big difference between the Internet connection speed your provider promised you, the speed you measured with other tools or speed tests, ...

Why the licence key doesn't work with the new version

All licences are valid indefinitely (lifetime) for the software version they were purchased for, and come with one year of free updates. This means t...

How to update a software product to a new version

Generally, any SoftPerfect software product can be updated by downloading its latest version and installing it over the existing installation. If it ...

"Demo version" text or asterisks instead of device information

If you see words “demo version”, “trial version” or lines of asterisks *** in the output, it means you are using a free evalua...

Difference between portable and installer editions

Some of our software products are offered in two editions: portable and installed. Portable application is just an executable file. It can be place...

Older software versions

We always publish only the latest versions of our software on our web-site. This is done to eliminate confusion and avoid situations when users encoun...

Installing OpenSSL to enable sending secure emails

Several of our products rely on a third-party package called OpenSSL. Many Windows installations include it, but some do not. When there is no OpenSSL...

Configuring mail-sending for a Gmail account

While our software can send mail using any suitable SMTP server, many users choose Gmail. The recommended settings for Gmail are: SMTP server: smtp...

Antivirus reports malware in a SoftPerfect product

Why it happens: From time to time, we receive messages from our concerned users saying that their antivirus found a malware in one of our products. T...

Linux packages

Unfortunately, we had to discontinue Linux builds for economic reasons. There were very few licence purchases for Linux releases, while preparing and ...