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Speed discrepancy: MB/s and Mb/s, or MBps and Mbps difference

If you see a big difference between the Internet connection speed your provider promised you, the speed you measured with other tools or speed tests, and the speed that NetWorx or NetGenius show, it m...

Why the licence key doesn't work with the new version

All licences are valid indefinitely (lifetime) for the software version they were purchased for, and come with one year of free updates. This means that the licence key will always work with the soft...

How to update a software product to a new version

Generally, any SoftPerfect software product can be updated by downloading its latest version and installing it over the existing installation. If it is a commercial product that you have a licence fo...

"Demo version" text or asterisks instead of device information

If you see words “demo version”, “trial version” or lines of asterisks *** in the output, it means you are using a free evaluation version of the software, which only displays ...

Difference between portable and installer software

Some of our software products are offered in two editions: portable and installer. Portable application is a standalone executable file. It can be placed in a folder on your computer, a USB flash d...

Older software versions

We always publish only the latest versions of our software on our web-site. This is done to eliminate confusion and avoid situations when users encounter bugs and report issues that have already been ...

Installing OpenSSL to enable sending secure emails

Several of our products rely on a third-party package called OpenSSL. Many Windows installations include it, but some do not. When there is no OpenSSL, our software simply disables its ability to send...

Configuring mail-sending for a Gmail account

While our software can send mail using any suitable SMTP server, many users choose Gmail. The recommended settings for Gmail are: SMTP server: smtp.gmail.com:465 User name: <your email@gmail.co...

Antivirus reports malware in a SoftPerfect product

Why it happens: From time to time, we receive messages from our concerned users saying that their antivirus found a malware in one of our products. This is a common issue, and it is called a false po...

Linux packages

Unfortunately, we had to discontinue Linux builds for economic reasons. There were very few licence purchases for Linux releases, while preparing and testing them takes a lot of time, especially to ma...

Missing taskbar extension/graph on Windows 11

Some of our applications like NetWorx and NetGenius include a taskbar extension that helps the users to keep an eye on their network usage: In Windows 11, Microsoft have completely removed taskbar ...